AMIF Senior Operations (Group)

Summary:The role holder will lead the operations of the UK listed Amicorp Fund Services (AMIF). The COO will play a pivotal role in driving office profitability and performance, operational excellence, strategic growth, and client satisfaction. The role holder shall be responsible for driving discipline and performance across all the fund administration offices across the Group, implementing appropriate systems, standard operating procedures and enhance productivity through employee performance and efficiency improvements. The role holder shall, on a continuing basis, work on overseeing, primarily, fund administration operations with an emphasis on driving long-term value creation, profitability, operational efficiency and minimizing costs. ResponsibilitiesPlan and direct the Fund Administration entity's ("office") activities to achieve stated/agreed targets and standards for operational performance; Develop the Annual Business Plan with the leadership team and other organization policies; drive business profitability and performance aligned with the approved business plans. Ensure that Business Plan is cascaded in terms of quantifiable performance measures across the office; Develop and implement global systems and processes which increase the efficiency of the office; Drive projects aimed at sales increase, discussing new offering based on international experience with banks, funds, financial institutions etc. Concentrate on retention and growth of existing client portfolio; Identity and control key drivers of cost, quality, risks, expenses, revenues, profits, business growth, competition, and performance; Contribute to the evaluation and development of operational strategy and performance as part of the executive team; Understand business challenges and strategize solutions to solve and to implement relevant changes to procedures and systems in order to optimize the internal processes and efficiencies; TECHNOLOGY TRANSFORMATION AND AUTOMATION: Lead the organization's technology transformation initiatives, driving the adoption of modern technologies and digital solutions to enhance operational efficiency and productivity Identify opportunities for automation across operational processes, leveraging technologies such as robotic process automation (RPA), machine learning, and intelligent process automationCollaborate with cross-functional teams to streamline workflows, eliminate manual tasks, and optimize resource allocation through automation Monitor industry trends and best practices in technology transformation and automation, integrating relevant advancements into the company's strategy Develop and execute a strategy for building AI capabilities within the organization, enabling data-driven decision-making and unlocking new business opportunities Establish data governance frameworks and ensure the availability and quality of data required for AI initiatives Lead efforts to upskill and train employees on AI concepts and tools, fostering a culture of AI literacy and encouraging cross-functional collaboration Actively leverage AI tools and automation platforms to streamline repetitive servicing tasks, enhance data processing, and improve reporting accuracy and speed. Identify manual workflows that can be automated and lead their implementation in collaboration with technology teams. Use AI-assisted tools for anomaly detection, reconciliation support, arrears monitoring, and report generation. Identify automation opportunities, improve servicing workflows, enhance reporting processes.Implement operational efficiencies, recommend technology improvements. Drive standardization across servicePROFITABILITY PERFORMANCE AND GROWTH: Drive the performance discipline across all offices in the Group, including time recording, employee performance and office profitability Drive the discipline of accurately measuring client deliverables and value of service, ensure smooth execution of pricing, invoicing and collection of outstanding fees. Monitor performance and take action on all client activities in order to achieve the revenue and client servicing and profitability targets. Introduce measures to monitor all client activities to ensure quality and timeliness Build and maintain strategic business relationship with clients; guide the team to ensure timely and quality delivery Ensure business profitability and performance are aligned with the approved business planOPERATIONAL: Responsible for implementing appropriate and best of breed systems and operating procedures Support the business to create efficiencies and optimize work allocation between local offices and central offices; Leverage the central office delivery capabilities in Bangalore and Mauritius to reach profitability targets Support the implementation of appropriate global systems and processes which increase efficiency; Support the delivery of the financial and operational priorities and budget, within the defined financial targets and objectives. Build and document standard, transparent, and repeatable production and service processes to provide stable, consistent and quality products and services that both internal and external customers expect; Responsible for the review of existing processes, mapping key processes, identifying gaps and creating the path to a more efficient operations model; Facilitate enforcing policies, procedures and work-instructions to achieve a standardized way of working towards the clients; Ensure the smooth onboarding and off boarding of clients via appropriate systems and internal systems and ensure proper communication across functions during the process Maximize utilization of resources and drive cost control measures across operations. Travel to offices / client visits as appropriate to support business requirements and manage deliverables; Provide conducive and safe working environment through people management, provision of adequate tools and techniques and motivational practices in order to achieve optimum productivity. Ensure business profitability and performance is aligned with the approved business plan. Review and ensure policies, procedures and contractual agreements are consistently met.TIME RECORDING: Accurately record chargeable time and value of service, ensure effective monitoring of transactions, handle pricing, invoicing and collection of outstanding fees for the portfolio of clients. Monitor own productivity and chargeability on weekly basis and review productivity and performance against targets. to ensure that individual financial targets and client communication KPIs are met. Follow a disciplined approach to submitting timesheets for client work and meet the weekly and monthly time/ chargeability targets OTHER DUTIES- Undertake the role of director, trustee, nominee, manager, partner, secretary, authorized signatory or any related position in internal entities or client entities of Amicorp Group, where necessary and required by the Management.- Undertake such other duties, as may from time to time, be required by the Management or/ and Group Human Resources.Candidate Profile 18+ years of experience with a proven track record in financial services, fund industry with exceptional leadership skills, and a strong commercial and operational mindset Prior hands-on experience managing Fund teams with global responsibilities as COO or CFOExhibits strong leadership, social & interpersonal skills; a positive can-do attitude and creativity. Experience in management or team leadership, with a hands-on approach to getting things done. Excellent client facing skills. Well-developed spoken and written communication skills and the ability to tailor style to relevant audiences and successfully liaise with people at different levels. Excellent English language fluency; additional languages preferred. Strong analytical and problem-solving skills, solution driven, highly organized and detail orientated with good decision making and time management skills. Independent, hands-on and takes accountability to deliver solutions and results. Ability to adapt and work under pressure in a smaller, dynamic local team environment; along with being part of a bigger matrix organization. Proven leadership and team player skills, with ambition to excel in the role. Willing to travel within the country and outside the country when required.