𝗛𝗲𝗮𝗱 𝗼𝗳 𝗖𝗹𝗼𝘂𝗱 𝗜𝗻𝗳𝗿𝗮𝘀𝘁𝗿𝘂𝗰𝘁𝘂𝗿𝗲 & 𝗣𝗿𝗼𝗱𝘂𝗰𝘁𝗶𝗼𝗻 (𝗜𝗻𝘀𝗶𝗱𝗲 𝗨𝗔𝗘 𝗖𝗮𝗻𝗱𝗶𝗱𝗮𝘁𝗲 𝗢𝗻𝗹𝘆)

𝗛𝗲𝗮𝗱 𝗼𝗳 𝗖𝗹𝗼𝘂𝗱 𝗜𝗻𝗳𝗿𝗮𝘀𝘁𝗿𝘂𝗰𝘁𝘂𝗿𝗲 & 𝗣𝗿𝗼𝗱𝘂𝗰𝘁𝗶𝗼𝗻1. Role OverviewThe 𝗛𝗲𝗮𝗱 𝗼𝗳 𝗖𝗹𝗼𝘂𝗱 𝗜𝗻𝗳𝗿𝗮𝘀𝘁𝗿𝘂𝗰𝘁𝘂𝗿𝗲 & Production is a senior technology leadership role responsible for transforming Suadeo Cloud from a reactive infrastructure/support function into a proactive, world-class reliability engineering and production organization. The role owns the operational health of Suadeo’s customer-facing production environments across multiple countries and is accountable for availability, reliability, performance, security, resilience, scalability and operational quality. The mandate extends beyond traditional Infrastructure/DevOps management to include the production operating model, governance, engineering standards, team capability and continuous improvement. The objective is to build a reliable, industrialized, observable, secure and scalable production organization while reducing operational risk, manual intervention, technical debt and dependency on individual knowledge. 2. 𝗦𝘁𝗿𝗮𝘁𝗲𝗴𝗶𝗰 𝗣𝗿𝗶𝗼𝗿𝗶𝘁𝗶𝗲𝘀𝗗𝗲𝘃𝗲𝗹𝗼𝗽 𝗮 𝘀𝗲𝗰𝘂𝗿𝗲, 𝘀𝗰𝗮𝗹𝗮𝗯𝗹𝗲 𝗮𝗻𝗱 𝗿𝗲𝘀𝗶𝗹𝗶𝗲𝗻𝘁 𝗰𝗹𝗼𝘂𝗱 𝘀𝘁𝗿𝗮𝘁𝗲𝗴𝘆 aligned with business and product growth.𝗠𝗼𝗱𝗲𝗿𝗻𝗶𝘇𝗲 𝗺𝘂𝗹𝘁𝗶-𝗰𝗹𝗼𝘂𝗱/𝗺𝘂𝗹𝘁𝗶-𝗿𝗲𝗴𝗶𝗼𝗻 𝗲𝗻𝘃𝗶𝗿𝗼𝗻𝗺𝗲𝗻𝘁𝘀 𝗮𝗻𝗱 𝗿𝗲𝗱𝘂𝗰𝗲 𝘁𝗲𝗰𝗵𝗻𝗶𝗰𝗮𝗹 𝗱𝗲𝗯𝘁 and unnecessary complexity.𝗘𝘀𝘁𝗮𝗯𝗹𝗶𝘀𝗵 𝘀𝘁𝗿𝗼𝗻𝗴 𝗲𝗻𝗴𝗶𝗻𝗲𝗲𝗿𝗶𝗻𝗴 𝘀𝘁𝗮𝗻𝗱𝗮𝗿𝗱𝘀, reference architectures and controlled production environments.𝗧𝗿𝗮𝗻𝘀𝗶𝘁𝗶𝗼𝗻 𝗳𝗿𝗼𝗺 𝗿𝗲𝗮𝗰𝘁𝗶𝘃𝗲 𝘀𝘂𝗽𝗽𝗼𝗿𝘁 𝘁𝗼 𝗽𝗿𝗼𝗮𝗰𝘁𝗶𝘃𝗲 𝗦𝗥𝗘 𝗽𝗿𝗮𝗰𝘁𝗶𝗰𝗲𝘀 using SLAs, SLOs, SLIs and measurable reliability outcomes.𝗗𝗿𝗶𝘃𝗲 𝗜𝗻𝗳𝗿𝗮𝘀𝘁𝗿𝘂𝗰𝘁𝘂𝗿𝗲 𝗮𝘀 𝗖𝗼𝗱𝗲, 𝗚𝗶𝘁𝗢𝗽𝘀, 𝗖𝗜/𝗖𝗗 𝗮𝗻𝗱 𝗮𝘂𝘁𝗼𝗺𝗮𝘁𝗶𝗼𝗻 across the production lifecycle.𝗘𝘀𝘁𝗮𝗯𝗹𝗶𝘀𝗵 𝗱𝗶𝘀𝗰𝗶𝗽𝗹𝗶𝗻𝗲𝗱 𝗽𝗿𝗼𝗱𝘂𝗰𝘁𝗶𝗼𝗻 𝗴𝗼𝘃𝗲𝗿𝗻𝗮𝗻𝗰𝗲 covering access, change, risk, documentation and operational ownership.𝗕𝘂𝗶𝗹𝗱 𝗮𝗻𝗱 𝗰𝗼𝗻𝘁𝗶𝗻𝘂𝗼𝘂𝘀𝗹𝘆 𝘁𝗲𝘀𝘁 𝗗𝗶𝘀𝗮𝘀𝘁𝗲𝗿 𝗥𝗲𝗰𝗼𝘃𝗲𝗿𝘆 𝗮𝗻𝗱 𝗕𝘂𝘀𝗶𝗻𝗲𝘀𝘀 𝗖𝗼𝗻𝘁𝗶𝗻𝘂𝗶𝘁𝘆 capabilities against defined RTO/RPO.𝗘𝗺𝗯𝗲𝗱 𝘀𝗲𝗰𝘂𝗿𝗶𝘁𝘆, 𝗹𝗲𝗮𝘀𝘁 𝗽𝗿𝗶𝘃𝗶𝗹𝗲𝗴𝗲, 𝘀𝗲𝗴𝗺𝗲𝗻𝘁𝗮𝘁𝗶𝗼𝗻, 𝘃𝘂𝗹𝗻𝗲𝗿𝗮𝗯𝗶𝗹𝗶𝘁𝘆 𝗺𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁 𝗮𝗻𝗱 𝗗𝗲𝘃𝗦𝗲𝗰𝗢𝗽𝘀 into production operations.𝗕𝘂𝗶𝗹𝗱 𝗮 𝗵𝗶𝗴𝗵-𝗽𝗲𝗿𝗳𝗼𝗿𝗺𝗶𝗻𝗴 𝗜𝗻𝗳𝗿𝗮𝘀𝘁𝗿𝘂𝗰𝘁𝘂𝗿𝗲, 𝗖𝗹𝗼𝘂𝗱, 𝗗𝗲𝘃𝗢𝗽𝘀 𝗮𝗻𝗱 𝗦𝗥𝗘 𝗼𝗿𝗴𝗮𝗻𝗶𝘇𝗮𝘁𝗶𝗼𝗻 with clear accountability. 3. 𝗞𝗲𝘆 𝗥𝗲𝘀𝗽𝗼𝗻𝘀𝗶𝗯𝗶𝗹𝗶𝘁𝗶𝗲𝘀𝗖𝗹𝗼𝘂𝗱 & 𝗜𝗻𝗳𝗿𝗮𝘀𝘁𝗿𝘂𝗰𝘁𝘂𝗿𝗲 𝗦𝘁𝗿𝗮𝘁𝗲𝗴𝘆𝗢𝘄𝗻 𝘁𝗵𝗲 𝗰𝗹𝗼𝘂𝗱 𝗶𝗻𝗳𝗿𝗮𝘀𝘁𝗿𝘂𝗰𝘁𝘂𝗿𝗲 𝗿𝗼𝗮𝗱𝗺𝗮𝗽 𝗮𝗰𝗿𝗼𝘀𝘀 𝗔𝗪𝗦, 𝗔𝘇𝘂𝗿𝗲 𝗮𝗻𝗱/𝗼𝗿 𝗚𝗖𝗣.Define scalable, secure, highly available and cost-effective cloud architecture and standards.Lead infrastructure modernization, technical-debt reduction, automation and multi-region/HA initiatives.Establish Infrastructure as Code and configuration-management standards. 𝗣𝗿𝗼𝗱𝘂𝗰𝘁𝗶𝗼𝗻 𝗢𝘄𝗻𝗲𝗿𝘀𝗵𝗶𝗽 & 𝗥𝗲𝗹𝗶𝗮𝗯𝗶𝗹𝗶𝘁𝘆· Own end-to-end production health across customer environments, including Kubernetes, databases, storage, certificates, backups, capacity and critical dependencies.Establish proactive SRE practices, production readiness standards, operational ownership and runbooks.Ensure production environments are observable, supportable, secure and continuously improved.Drive availability, reliability and performance improvements for business-critical services.𝗜𝗻𝗰𝗶𝗱𝗲𝗻𝘁, 𝗣𝗿𝗼𝗯𝗹𝗲𝗺 & 𝗖𝗵𝗮𝗻𝗴𝗲 𝗠𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁· Establish ITIL-aligned incident, problem, change and escalation processes.· Lead major incidents and ensure effective on-call, severity and escalation models.· Own MTTA, MTTR, incident recurrence and post-incident improvement.· Ensure root-cause analysis is completed, and corrective actions are tracked to closure.· Strengthen change and release governance to reduce production risk.𝗢𝗯𝘀𝗲𝗿𝘃𝗮𝗯𝗶𝗹𝗶𝘁𝘆 & 𝗢𝗽𝗲𝗿𝗮𝘁𝗶𝗼𝗻𝗮𝗹 𝗜𝗻𝘁𝗲𝗹𝗹𝗶𝗴𝗲𝗻𝗰𝗲· Own monitoring, logging, metrics, tracing, alerting and operational dashboards.· Establish meaningful SLAs, SLOs and SLIs and use them to drive reliability decisions.· Reduce alert fatigue and improve proactive detection of performance, availability and capacity issues. 𝗗𝗲𝘃𝗢𝗽𝘀, 𝗖𝗜/𝗖𝗗 & 𝗔𝘂𝘁𝗼𝗺𝗮𝘁𝗶𝗼𝗻· Drive CI/CD, Terraform/IaC, GitOps and automated deployment practices.· Promote reliable deployment strategies including zero-downtime, blue/green and canary releases where appropriate.· Automate repetitive operational tasks and eliminate avoidable manual intervention.· Partner with R&D to improve release readiness, deployment quality and production stability. 𝗥𝗲𝘀𝗶𝗹𝗶𝗲𝗻𝗰𝗲, 𝗗𝗥 & 𝗕𝘂𝘀𝗶𝗻𝗲𝘀𝘀 𝗖𝗼𝗻𝘁𝗶𝗻𝘂𝗶𝘁𝘆· Design and maintain HA, backup, replication and failover strategies.· Define and validate RTO/RPO requirements.· Conduct regular backup/restore tests, failover exercises and DR simulations.· Ensure recoverability is demonstrated, documented and continuously improved. 𝗦𝗲𝗰𝘂𝗿𝗶𝘁𝘆, 𝗥𝗶𝘀𝗸 & 𝗖𝗼𝗺𝗽𝗹𝗶𝗮𝗻𝗰𝗲· Embed secure-by-design practices across cloud and production environments.· Govern IAM, least privilege, network segmentation, secrets, certificates, patching and vulnerability remediation.· Maintain security logging, hardening and operational controls.· Support audits, penetration testing, customer security assessments and regulatory/compliance requirements. 𝗖𝗮𝗽𝗮𝗰𝗶𝘁𝘆, 𝗣𝗲𝗿𝗳𝗼𝗿𝗺𝗮𝗻𝗰𝗲 & 𝗖𝗹𝗼𝘂𝗱 𝗖𝗼𝘀𝘁· Establish proactive capacity planning, forecasting and performance management.· Identify infrastructure and application bottlenecks and coordinate improvements with R&D.· Drive cloud cost optimization and FinOps discipline without compromising reliability or security. 𝗟𝗲𝗮𝗱𝗲𝗿𝘀𝗵𝗶𝗽, 𝗢𝗿𝗴𝗮𝗻𝗶𝘀𝗮𝘁𝗶𝗼𝗻 & 𝗧𝗮𝗹𝗲𝗻𝘁· Assess and evolve the Infrastructure/Cloud/DevOps/SRE operating model, roles and accountability.· Build a capable, scalable team with clear ownership, on-call and escalation structures.· Recruit, mentor and develop technical talent and strengthen operational discipline.· Provide hands-on technical leadership when complex production issues require intervention.𝗥&𝗗 & 𝗖𝗿𝗼𝘀𝘀-𝗙𝘂𝗻𝗰𝘁𝗶𝗼𝗻𝗮𝗹 𝗣𝗮𝗿𝘁𝗻𝗲𝗿𝘀𝗵𝗶𝗽Establish production-readiness requirements for new products, releases and customer environments.Lead cross-functional investigations across infrastructure, networking, Kubernetes, databases, storage, security and application architecture.Ensure production engineering is treated as a reliability and engineering function—not simply a ticket-routing/support function. 𝗞𝗻𝗼𝘄𝗹𝗲𝗱𝗴𝗲, 𝗗𝗼𝗰𝘂𝗺𝗲𝗻𝘁𝗮𝘁𝗶𝗼𝗻 & 𝗚𝗼𝘃𝗲𝗿𝗻𝗮𝗻𝗰𝗲Maintain accurate architecture diagrams, infrastructure inventories, dependency maps and operational documentation.Establish and maintain runbooks for incidents, deployments, escalation, backup/restore and DR.Reduce dependency on individual knowledge through structured documentation and knowledge transfer.Ensure operational decisions and controls are traceable and audit-ready. 𝗘𝘅𝗲𝗰𝘂𝘁𝗶𝘃𝗲 𝗥𝗲𝗽𝗼𝗿𝘁𝗶𝗻𝗴 & 𝗞𝗣𝗜𝘀· Provide executive-level visibility on:· Availability, SLA/SLO performance and reliability trends.· Critical incidents, MTTA, MTTR and recurring issues.· Deployment/change success and production stability.· Capacity, cloud cost and operational efficiency.· Backup/restore and DR readiness.· Vulnerabilities, critical risks and technical debt.· Post-mortem actions and overall production health. 4. 𝗧𝗲𝗰𝗵𝗻𝗶𝗰𝗮𝗹 𝗘𝗻𝘃𝗶𝗿𝗼𝗻𝗺𝗲𝗻𝘁 & 𝗘𝘅𝗽𝗲𝗰𝘁𝗲𝗱 𝗗𝗲𝗽𝘁𝗵· Strong practical knowledge across:· AWS, Azure and/or GCP; multi-cloud/multi-region environments.· Kubernetes/OpenShift, Docker, Helm and ArgoCD/GitOps.· CI/CD, Terraform and Infrastructure as Code.· Linux, networking, DNS, TLS, reverse proxies and load balancing.· SQL databases, S3/object storage, Redis and Kafka.· Prometheus, Grafana, centralized logging, APM and distributed tracing.· Backup, restore, DR, HA and resilience engineering.· IAM, OpenID, LDAP/AD and cloud security controls.· APIs, distributed systems and application performance. 5. 𝗖𝗮𝗻𝗱𝗶𝗱𝗮𝘁𝗲 𝗣𝗿𝗼𝗳𝗶𝗹𝗲 & 𝗤𝘂𝗮𝗹𝗶𝗳𝗶𝗰𝗮𝘁𝗶𝗼𝗻𝘀12+ years of experience across IT Infrastructure, Cloud, DevOps, SRE or Production Operations.5+ years in senior technology leadership with ownership of critical, customer-facing production environments.Proven experience leading teams through major incidents, operational transformation and production governance.Strong understanding of SRE, cloud operating models, CI/CD, automation and ITIL-aligned practices.Demonstrated ability to balance executive-level strategy with hands-on technical intervention when required.Strategic, structured, proactive and highly accountable, with strong risk and operational discipline.Bachelor’s/Master’s degree in Computer Science, Engineering, IT or a related field; MBA/Technology Management is an advantage. 6. 𝗣𝗿𝗲𝗳𝗲𝗿𝗿𝗲𝗱 𝗖𝗲𝗿𝘁𝗶𝗳𝗶𝗰𝗮𝘁𝗶𝗼𝗻𝘀AWS Solutions Architect Professional, Google Professional Cloud Architect, Azure Solutions Architect Expert, CKA, Terraform Associate, advanced SRE/DevOps certifications, CISSP, CISM and/or ITIL Managing Professional.