Analyst, Associate Technology Support

Why You Belong HereAt Victoria’s Secret & Co, you’ll join a world-leading specialty retail brand recognized globally for innovation and excellence in lingerie and fashion. You’ll work alongside industry leaders to set the standard for what a retail brand can achieve, placing customers at the center of everything we do to create products and experiences that bring them joy.We believe everyone deserves a place where they truly belong. We celebrate individuality and know that your passion, experience, and unique perspective strengthen our team and business. Here, you’ll be empowered to perform, grow, and engage through unmatched opportunities to develop your skills, gain real-world experience, and learn from the best in the business.Your RoleLevel 1 support during peak periodsLevel 2 support – defined as: anything needing in person & remote supportAnalyze software/hardware performance issuesCreate, properly document, categorize, and close interactionsAppropriately escalate interactions as neededPartner with other business groups in VS&Co. to resolve multi-layer problemsOn call support: after hours and weekends as per rotation scheduleMeet or exceed 95% on Service Level Agreement (SLA)Stay knowledgeable and keep current in the incident spacePossess general technology knowledge in the following areas:Windows 11Mac OS 26Microsoft Office 365PrinterAudio/VisualVMWare ViewVPNServiceNowAssociate DesktopHardware knowledge (ex. hard drive, RAM, CPU)Level 2 support: in person & remote supportDeploy hardwareInstall customized softwareProject related tasks within buildingAwareness and escalation of compliance and security related issuesContinue to remain educated through knowledgebaseAbility to work and build relationships at individual contributor to VP levelInfluence entry level specialistsBusiness partnership/conduit with brandsObservations based on daily tasksCore projects with lower complexityExecute with directionMake decisions to obtain SLAClick here for benefit details related to this position.Minimum Salary: $59,300.00Maximum Salary: $77,805.00VS&Co provides a range of compensation for this role as shown. Your actual salary will be determined by a number of factors, including: your specific skills and experience, geographic region, or other relevant factors.QualificationsAbility to continuously sit, stand, or walkAbility to bend, squat, climb stairs and lift frequentlyAbility to lift and/or push up to 20 pounds frequentlyMust be able to view/focus on a computer monitor for multiple hours at a timeMust be able to clearly communicate in EnglishMay require occasional travelRegular and punctual attendance2-4 years related experienceHigh school diploma or equivalent We will consider for employment all qualified applicants, including those with arrest records, conviction records, or other criminal histories, in a manner consistent with the requirements of any applicable state and local laws. Please see links: California Fair Chance Act, Los Angeles Fair Chance Initiative for Hiring Ordinance, Philadelphia Fair Chance Law, San Francisco Fair Chance Ordinance, Los Angeles County Fair Chance OrdinanceAn equal opportunity employer, we do not discriminate in hiring or terms and conditions of employment because of an individual’s race, color, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, marital status or any other protected category recognized by state, federal or local laws. We only hire individuals authorized for employment in the United States.