Apple Systems Engineer - Helpdesk

Academia is currently seeking to recruit a new member of staff to support the growth of the Technical Services division. As a member of the Apple Helpdesk Team, the emphasis will be on providing high quality technical services & support to our, predominantly Jamf, managed and supported client base.Amongst other tasks the Apple Systems Engineer will be responsible for;Tier 2+ remote desktop support for OSX, iOS and Jamf ProIssue resolutionMaintenance and automation of software for patch managementBasic network troubleshooting and diagnosticsMDM (Jamf) solution maintenanceSolutions documentation ISO procedure documentationAbility to communicate technical concepts to a nontechnical audienceKey SkillsExperience in managing an Apple Mac &/or Apple iOS environment from the ground up using Jamf Pro in a current (MacOS Sequoia and above) environmentA passion for all things technology relatedExcellent all round communication skills especially in questioning and listeningExcellent personal planning and work organisation skillsExcellent telephone mannerAbility to demonstrate solutions to customers when necessaryExperience* &/or certification of any of the following:Jamf CertifiedJamf Pro CCA or 300Jamf Protect or 270 or aboveKnowledge of modern Jamf management including Blueprints & SSOApple School ManagerApple BusinessEntra IDJamf ConnectPSSOJamf ProtectJamf Security CloudBenefitsA sneak peak at some of our employee benefits... Gym membership contribution    Health Cash Plan   Increased annual leave with length of service    Free annual leave on your birthday    Length of service bonus   Free Will Writing service   And more!