Application Lead

ResponsibilitiesLead day-to-day Business Applications Managed Services operations.Provide technical leadership to application support and development teams.Manage application incidents, problems, escalations, and root-cause analysis.Coordinate application changes, releases, deployments, and maintenance.Oversee application availability, performance, capacity, and SLA compliance.Coordinate integrations across applications, APIs, databases, and enterprise services.Review technical designs, enhancements, risks, and implementation plans.Coordinate with Infrastructure, Database, Network, Security, IAM, and Integration teams.Manage application vendors and technical escalations.Lead/support application upgrades, migrations, testing, and production deployments.Support disaster recovery, service restoration, and major incident management.Maintain technical documentation and lead knowledge-transfer activities.RequirementsBSc. degree in Computer Science, IT, Software Engineering, Computer Engineering, BIS, or related field.8+Yrs. of experience in Business Applications Operations and Development.Proven experience as a Technical/Application Lead in an enterprise Managed Services environment.Strong knowledge of application lifecycle management and production support.Experience with enterprise applications such as ERP/CRM, Workflow, ITSM, Content Management, IAM, and Integration platforms.Strong understanding of REST/SOAP APIs, web services, SQL, and application integration.Strong troubleshooting and Root Cause Analysis skills.Good understanding of ITIL – Incident, Problem, Change & Release Management.Experience coordinating technical teams and vendors.Strong communication and documentation skills.ITIL or relevant application/platform certifications are an advantage.Willingness to work onsite in Riyadh and participate in on-call support when required.