Application Services Manager

Duration: 240 daysLanguage: English and ArabicCurrency: EuroLocation: Riyadh, Saudi Arabia/RemoteDescription:Acting as an Application Service Manager for multiple customers according to the following tasks: Creation and maintenance of operation and processes from customer aiming engagement excellence Execution Plan Creation & Maintenance Orchestrate unified communication with involved teams Managing the client engagement across the customer lifecycle (Transition, Onboarding, Operations & Offboarding) Ensuring a successful service execution with regular oversight on key business metrics (margin, revenue, consumption and c-sat) Promote service quality excellence and one-stop shop experience Drive engagement and alignment with other SAP Stakeholders (ECS, Premium Engagement, Professional Services etc.) to provide one unified, harmonious customer experience Be proactive in identifying opportunities for optimization, innovation, adoption and suggest potential improvements to the customer, with extensive SAP applications knowledge. Driving engagement as trailblazer and up-sell SAP’s products and service portfolioSeveral customersCustomer Location: MENA regionTime zone of support: AST (Arabia Standard Time) (UTC +3)Service time: Sun – Thu between 8:00 a.m. – 6:00 p.m. according to customer requirementsSupport Language: English, ArabicRemote/Onsite Support: visits on customer locations in Riyadh are required, rest remote support