Application Support Engineer, Dubai, OEX

The exchange team develops and maintain a cutting-edge trading platform. With a global presence across APAC, EMEA and North America, the team has since grown with the goal to provide a seamless and secure trading experience for our clients.Exchange Support team is responsible for maintaining global system for the firm’s cryptocurrency trading business which operates 24x7. This team provides L2/L3 support to Business users and has full ownership of the production environment for all key business lines (Exchange platform, Risk management system, Backoffice, Market data and non-trading activities). We are adding strong technology focused team members for various position in the Exchange Production Support team.ResponsibilitiesPrimary responsibility includes but not limited toUser Management: Provide technical support to Sales, Business Users, Institutional and Retail customer base with focus on application support, API support and network connectivityIncident Management: Identification and resolution of production incidents. The roles requires end-to-end ownership of Production issues, collaborating with various technical and business support teams, escalation and resolution of incident in timely mannerProcess Management: Take ownership of all release activities, participate in audit reviews and execute BCP exercise. Ensure Process Management continue to meet ITIL best practice standards, SLA and Client expectationsOperations Management: Monitor and automate application and infrastructure alerts to ensure timely actions are taken to maintain system stability and uptime for all the applications. Maintain knowledge repository and standard operating procedure documentationContinuous Improvement: Identify area of improvements, implement process optimization, automation of manual task and improve the service level the team provides to the end users Required Skills2+ years of production support experience preferably within the Banking or Financial Service industryTechnical Skills: Experience with UNIX commands in debugging , SQLs and Bash/Python scripting. Previous experience on supporting FIX protocol and APIs is must.Strong technical understanding of Linux/Java based systems with exposure to Cloud Technology and DevOps utilitiesGood knowledge of monitoring, visualization and scheduling tools like Grafana, Prometheus, Control-M, ITRS Geneos, Dynatrace or similar utilitiesService oriented with strong Incident handling & troubleshooting skills. ITIL certification preferredExcellent written and verbal communication skills (English). Ability to communicate with different Stakeholders and interfacing teams in clear and concise mannerRequired experience in supporting Trading System (OMS/EMS) with exposure to Equities, Derivatives, FX or Cryptocurrency Trading domainMust be able to work under high pressure, handle multiple priorities, result driven with attention to details and deliver to demanding deadlinesSelf-starter and able to quickly pickup new concepts, business areas and technologiesOpen to shift work and weekend supportLife @ Crypto.comEmpowered to think big. Try new opportunities while working with a talented, ambitious and supportive team.Transformational and proactive working environment. Empower employees to find thoughtful and innovative solutions.Growth from within. We help to develop new skill-sets that would impact the shaping of your personal and professional growth.Work Culture. Our colleagues are some of the best in the industry; we are all here to help and support one another.One cohesive team. Engage stakeholders to achieve our ultimate goal - Cryptocurrency in every wallet.Work Flexibility Adoption. Flexi-work hour and hybrid or remote set-upAspire career alternatives through us - our internal mobility program offers employees a new scope.Work Perks: crypto.com visa card provided upon joiningAre you ready to kickstart your future with us?BenefitsCompetitive salaryAttractive annual leave entitlement including: birthday, work anniversaryWork Flexibility Adoption. Flexi-work hour and hybrid or remote set-upAspire career alternatives through us. Our internal mobility program can offer employees a diverse scope.Work Perks: crypto.com visa card provided upon joiningOur Crypto.com benefits packages vary depending on region requirements, you can learn more from our talent acquisition team.About Crypto.com:Founded in 2016, Crypto.com serves more than 80 million customers and is the world's fastest growing global cryptocurrency platform. Our vision is simple: Cryptocurrency in Every Wallet™. Built on a foundation of security, privacy, and compliance, Crypto.com is committed to accelerating the adoption of cryptocurrency through innovation and empowering the next generation of builders, creators, and entrepreneurs to develop a fairer and more equitable digital ecosystem.Learn more at https://crypto.com.Crypto.com is an equal opportunities employer and we are committed to creating an environment where opportunities are presented to everyone in a fair and transparent way. Crypto.com values diversity and inclusion, seeking candidates with a variety of backgrounds, perspectives, and skills that complement and strengthen our team.Personal data provided by applicants will be used for recruitment purposes only.Please note that only shortlisted candidates will be contacted.We may use artificial intelligence tools to analyze the content of your Resume/CV against the specific requirements for the position. The purpose is to support our recruitment team in reviewing applications more effectively. These tools assist our recruitment team in their evaluation of your application by providing recommendations, but they do not replace human judgment. Final hiring decisions are ultimately made by humans who consider the insights generated by the tools along with other relevant information. If you would like more details about how your personal information is processed, please contact us.