Application Support Engineer - Enterprise IP Telephony

As an Operations Engineer, you will spend your day ensuring the smooth functioning and delivery of production systems and services. Your role involves monitoring operational requirements, addressing any issues that arise, and coordinating with various teams to maintain service quality. You will be actively involved in managing the day-to-day operations to meet service agreements and support continuous system availability and performance.Roles & Responsibilities:- Expected to be an SME, collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate effective communication and coordination among team members to ensure timely resolution of operational challenges.- Drive continuous improvement initiatives to enhance system reliability and operational efficiency.- Support the development and implementation of best practices and standard operating procedures within the team.Professional & Technical Skills:- Required Skill: Expert proficiency in Network Engineering.- Additional Good To Have Skills: Experience with Load Balancers.- Strong knowledge of network protocols, routing, and switching technologies.- Experience in troubleshooting complex network issues and optimizing network performance.- Familiarity with network security principles and practices.- Ability to work with network monitoring and diagnostic tools to ensure system health and availability.Must have and Good to have skills: F5 Load Balancer, DDI and ACINumber of years experiences needed: 5 and up relevant skills, negotiable to 3 years if with solid hands-on experiencemust have skill: Cisco Unified Communications Manager (CUCM), Cisco Unity Connection, Cisco Unified IM & Presence, Cisco Expressway E & C, Calabrio, Voice Gateway/Router, Cube, Cisco Contact Center (UCCX/UCCE), Cisco Manager Express, Cisco Unity Express, RTMT,