Application Support Lead (SAP Implementation)

🚀 We’re Hiring: Application Support Lead📍 Location: Kashipur, Uttarakhand💼 Experience: 8–12 Years🏢 Work Mode: 6 Days Work From Office🎓 Qualification: B.Tech / Bachelor’s in IT or related field🔥 About the RoleWe are looking for an experienced Application Support Lead to ensure the smooth functioning of enterprise IT applications in a paper manufacturing environment.The role will focus on SAP/Application Support, issue resolution, system maintenance, AI/data analysis, change & release management, and continuous process improvement.💼 Key Responsibilities🔹 Provide L1/L2 support for SAP modules and other enterprise applications🔹 Troubleshoot and resolve user issues while minimizing application downtime🔹 Escalate complex issues to development teams or external vendors🔹 Support data preparation and AI-driven modeling initiatives🔹 Analyze data to generate actionable insights for automation and decision-making🔹 Monitor application performance, stability, and reliability🔹 Manage routine maintenance, updates, patches, and backups🔹 Conduct user training and maintain user manuals and knowledge-base documentation🔹 Support system upgrades, enhancements, testing, deployment, and rollout🔹 Coordinate with business and technical teams for effective change management🔹 Translate business requirements into technical specifications🔹 Identify opportunities for application and process improvements🛠️ Required Skills⚫Technical Skills:▪️SAP & Enterprise Application Support▪️Application Troubleshooting & System Maintenance▪️Basic Understanding of AI / Data Analysis⚫System Integration▪️Change & Release Management▪️Documentation & Reporting⚫Behavioral Skills:▪️Strong Problem-Solving & Analytical Thinking▪️Stakeholder Management▪️Communication & Collaboration▪️Ownership & Adaptability▪️Attention to Detail🎯 Ideal Candidate✔️ B.Tech / Bachelor’s degree in IT or a related field✔️ 8–12 years of experience in SAP/Application Support✔️ Strong experience in troubleshooting and enterprise application support✔️ Ability to work effectively with business users, technical teams, and external vendors📩 Interested candidates can share their updated CV at:prajakta@prosapiens.in📱 WhatsApp messages only: 8055008782🤝 References would be appreciated!