Application Support Manager

We're hiring an experienced Senior Technical Support Manager to lead post-go-live support for mission-critical enterprise platforms. This role is ideal for professionals with strong experience in hypercare, incident management, SLA governance, and enterprise customer support.Key ResponsibilitiesLead post-go-live support and hypercare for enterprise platformsManage critical incidents (P1/P2), escalations, and executive stakeholder communicationsDrive SLA/OLA governance, RCA, and operational excellencePartner with Product, Engineering, and Customer Success teams to resolve complex issuesImprove support operations through AI, automation, and process optimizationMentor support teams and establish scalable support processesRequirements7+ years in Technical Support, Application Support, IT Operations, or Service DeliveryExperience supporting large enterprise customers in a global environmentStrong understanding of enterprise applications, APIs, cloud technologies, and integrationsHands-on experience with Jira/Jira Service Management or similar ITSM toolsProven experience with incident management, hypercare, and SLA governanceExcellent stakeholder management and executive communication skillsNice to Have: SAP, ITIL, AMS/Managed Services, AI-driven support automation.