Application Support Specialist

ADA is looking for a hands-on application support professional to keep our business-critical enterprise systems — including our aviation MRO platform and a live ERP implementation — running smoothly and reliably. You'll be the go-to technical resource between our end-users and vendors, while also supporting ADA's AI and automation initiatives that make our operations smarter and faster.This is a support role with real variety: one day you're resolving a defect with a vendor or configuring the MRO system, the next you're building a management report or helping test a new AI-enabled tool.ResponsibilitiesKeep our systems runningSupport, configure, test and maintain ADA's enterprise applications, ensuring optimal performance and minimal downtimeManage the day-to-day operation of our aviation MRO software in partnership with Engineering & Maintenance and the vendor, safeguarding availability and data integritySupport the ERP implementation end-to-end: configuration, data migration, integration, testing, defect resolution and post go-live stabilisationBuild the bridge between users, vendors and technologyAct as the technical liaison between end-users and vendors on business-critical applicationsGather and document business requirements, operational procedures and access needsDeliver first- and second-line application support and basic user trainingDevelop application enhancements, interfaces and integrations between enterprise systemsDrive AI and automationDesign, develop, integrate and test AI-based solutions supporting ADA's AI initiativesPrepare, cleanse and curate data for AI/ML use cases and identify opportunities for AI-enabled improvementIntegrate AI, LLM and machine-learning services and APIs into enterprise applicationsEvaluate and prototype new software and AI tools, and support implementation of approved solutionsTurn data into decisionsBuild ad-hoc and scheduled reports using Microsoft SQL Server and SSRS, including extracts from the MRO solutionWrite and optimise SQL queries to extract, transform and validate dataPerform statistical and strategic analysis to support business needsDeliver with disciplineMaintain technical and functional documentation — configuration notes, test cases, user guidesTrack open items to closure, provide status reports to the Head of IT, and escalate issues beyond your remitComply with Information Security, EHS and all applicable ADA policies and regulatory requirementsExperience and QualificationsDegree in Software Engineering, Computer Science or a related field, with completed technical and AI/ML certifications5+ years in IT application support or enterprise systems support — aviation sector experience preferredHands-on experience supporting or implementing ERP systemsProven experience with industry-recognised aviation MRO software, including report and data-extract developmentPractical expertise in Microsoft SQL Server and SSRSDemonstrable AI/ML/Generative-AI experience — LLM integration, automation or data preparation — evidenced by certification or project workWorking knowledge of systems such as Veryon Rusada (MRO) and Oracle Fusion (ERP), or comparable platforms