Application Support Specialist

Application Specialist (3 days RTO, midshift with quarterly nightshift)Responsibilities:Ensure smooth business application service operations by resolving issues in a timely manner.Facilitate smooth transition of application features from development to production environments.Actively develop continuous improvement initiatives and optimization of business application service operations.Assist in the automation of existing manual activities to improve the consistency and efficiency of business application service delivery to end users.Effectively communicate to stakeholders as part of incident/problem management.Manage escalations related to operational topics.Skills and Experience Required:Responsibilities:Proficient in relational databases (preferably Microsoft SQL Server, Snowflake is a plus)Experience with incident and problem managementGood understanding or have gained experience on at least one commonEnterprise Agile Framework e.g., Kanban, SAFe, SCRUM, etc.Strong in agile delivery, with release management experience and engineering exposureProven ability to balance and prioritize multiple operations/projects at a time, while maintaining sharp attention to detail.Experience or active personal learning in Artificial IntelligenceNice to have: Knowledge in cloud services, preferably AWSKnowledge in CI/CD Pipelines and Tools (GitLab, Jenkins, Etc.)Experience in supporting SaaS systems (e.g. SAP)Knowledge in programming languages, Java and PythonExperience in using ServiceNow, Jira, Confluence, or other similar tools