Application System Analyst

Application System Analyst Lead - Converge Revenue Cycle📍 Location: Irving, TX, US🏢 Industry: Hospitals and Health Care💼 Work Setting: HybridAre you a senior healthcare IT professional with deep application expertise, strong leadership capabilities, and experience leading large-scale system initiatives? This role offers the opportunity to guide application teams, oversee critical support processes, drive enterprise projects, and serve as a trusted advisor to operational, clinical, and executive stakeholders.The Information Services Lead serves as the highest-level functional expert within the designated focus area, providing leadership across application support, optimization, governance, and implementation activities while ensuring alignment with organizational objectives.Key ResponsibilitiesApplication Leadership & SupportEnterprise Application OversightLead and coordinate application support activities.Provide oversight for:Incident ManagementProblem ManagementRequest ManagementChange ManagementAct as the primary escalation point for complex application issues.Ensure consistent service delivery and support quality.Implementation & OptimizationLead all phases of application implementations, including:DesignBuildConfigurationTestingGo-Live SupportOptimizationEnsure successful adoption of new functionality and system enhancements.Drive continuous improvement of application performance and usability.Team Leadership & MentorshipLeadership & Performance ManagementDemonstrate leadership that promotes high-quality outcomes and accountability.Establish standards and best practices across teams.Organize and distribute workloads to ensure project and support commitments are met.Monitor team performance and service quality.Coaching & DevelopmentMentor analysts and junior team members.Facilitate cross-training and knowledge sharing.Provide constructive coaching and professional development guidance.Support performance improvement and capability development initiatives.Functional SupervisionMay provide input on:Performance ReviewsCorrective ActionsStaffing PrioritiesResource AssignmentsAssist with directing day-to-day team activities.Healthcare Systems & Epic ExpertiseEpic Application LeadershipMaintain expert-level knowledge of Epic applications and related technologies.Utilize resources including:Epic GalaxyEpic UserWebNova Release NotesEpic User ForumsEvaluate new Epic functionality and enhancement opportunities.Lead cross-application planning for upgrades and vendor changes.Design & ConfigurationIndependently analyze, design, configure, and optimize applications.Review complex integrated workflows and dependencies.Teach advanced system design and configuration techniques to team members.Lead enterprise-level design decisions.Project & Program ManagementProject LeadershipLead complex, enterprise-wide projects and strategic initiatives.Develop project plans, schedules, dependencies, and resource assignments.Coordinate multidisciplinary teams through the entire project lifecycle.Ensure projects are delivered on time and meet business objectives.Status Reporting & GovernancePrepare executive-level status reports and project updates.Communicate:MilestonesRisksDependenciesDeliverablesEscalation NeedsPresent information clearly to stakeholders at all levels.Risk & Issue ManagementIdentify obstacles, conflicts, and project risks.Develop mitigation and resolution plans.Escalate issues appropriately through leadership channels.Business Analysis & Process ImprovementRequirements GatheringLead business process analysis and requirements elicitation activities.Conduct:Stakeholder InterviewsProcess MappingWorkflow AnalysisFunctional DocumentationEnsure solutions align with operational and clinical requirements.Process OptimizationAnalyze existing workflows and identify improvement opportunities.Design solutions that increase efficiency, quality, and user satisfaction.Support operational transformation initiatives across departments.Stakeholder & Customer EngagementRelationship ManagementBuild trusted relationships with:Clinical LeadershipOperational LeadersBusiness OwnersExecutive StakeholdersServe as a strategic advisor regarding technology capabilities and opportunities.Customer LiaisonAct as the primary interface between users and technical teams.Gather business requirements and communicate project expectations.Ensure stakeholders remain informed throughout project execution.Communication LeadershipDevelop and deliver communications suitable for:End UsersProject TeamsDepartment LeadersExecutive LeadershipTranslate technical concepts into business language.Cross-Functional CollaborationEnterprise CoordinationCollaborate with:Application TeamsApplication Development TeamsCompliance TeamsBusiness Process OwnersClinical TeamsIT LeadershipVendor & System CoordinationLead coordination efforts for significant vendor-driven changes.Support enterprise-wide upgrades and implementations.Ensure alignment between systems, applications, and operational requirements.Documentation & Knowledge ManagementDocumentation DevelopmentCreate and maintain:Technical DocumentationProcess FlowsConfiguration StandardsUser ProceduresSupport GuidesEnsure consistency and accuracy of documentation.Continuous LearningRemain current on industry trends, healthcare technologies, and application enhancements.Participate in:Training ProgramsSeminarsProfessional AssociationsIndustry ConferencesRequired QualificationsEducationPreferred:Associate's Degree or Bachelor's Degree in:Healthcare AdministrationInformation SystemsBusiness AdministrationRelated FieldExperience5-7 years of experience supporting healthcare, business, or information systems.2+ years of project management experience preferred.Experience leading projects and cross-functional teams.Supervisory or team leadership experience preferred.Demonstrated healthcare systems expertise.Technical SkillsHealthcare ITEpic SystemsClinical ApplicationsHealthcare WorkflowsApplication SupportSystem OptimizationService ManagementIncident ManagementProblem ManagementChange ManagementService Request ManagementProject ManagementProject PlanningRisk ManagementStakeholder ManagementStatus ReportingTeam CoordinationBusiness AnalysisRequirements GatheringProcess MappingWorkflow OptimizationDocumentationSoftwareMicrosoft WordMicrosoft ExcelMicrosoft PowerPointCollaboration & Reporting ToolsKey SkillsHealthcare Information SystemsEpic ApplicationsTeam LeadershipProject ManagementApplication SupportBusiness Process AnalysisStakeholder EngagementChange ManagementOperational ImprovementExecutive CommunicationMentoring & CoachingStrategic PlanningCore CompetenciesLeadershipAnalytical ThinkingProblem SolvingCommunication ExcellenceCustomer Service OrientationOrganization & PlanningAdaptabilityEmotional IntelligenceCollaborationAccountability