Applications & Commercial Support Specialist
Delve Search - Global Search Consultants · Westlake Village, CA
Tailor my CV for this job — freeApplications & Commercial Support Specialist – Life Sciences
Looking to take your scientific knowledge beyond the laboratory?We are working with an established international manufacturer of scientific instruments that is looking for a motivated, technically curious individual to join its growing US team.This is a fantastic opportunity for a life sciences graduate, laboratory technician or early-career scientist who enjoys solving problems, working with technology and helping people.Rather than spending every day at the lab bench, you'll have the opportunity to combine your scientific knowledge with customer support, technical troubleshooting and commercial activities.You don't need previous sales experience or an engineering background. What matters most is your scientific understanding, communication skills and willingness to learn.The OpportunityYou'll join a close-knit team in Westlake Village, supporting customers who use specialist scientific instruments to analyse DNA, RNA, proteins and other biological samples.Your role will be varied, combining hands-on technical knowledge with customer interaction and commercial support.You'll become a key point of contact for customers, helping them troubleshoot equipment, understand their instruments and get the most from their technology.Alongside this, you'll support the sales team by researching potential customers, identifying commercial opportunities and keeping important business information organised.Your responsibilities will include:Technical Support (40%): Help scientists and laboratory professionals troubleshoot instruments, software and application-related questions.Commercial Research (30%): Identify potential customers across pharmaceutical, biotechnology and research organisations, providing qualified leads for the sales team.CRM & Data Management (20%): Maintain accurate customer records, installed equipment information and sales administration.Business Support (10%): Assist with orders, shipments, occasional quotations and general office activities.You'll receive product training and work closely with experienced colleagues, developing your technical expertise and commercial understanding as you progress.What We're Looking ForWe're not necessarily looking for someone who has already worked in technical support. We're looking for someone with a scientific mindset, a proactive attitude and the confidence to communicate with customers.Ideally, you'll bring:A background in biology, biochemistry, molecular biology, biotechnology or a related life sciences discipline.Experience working in a laboratory or using scientific instruments, whether through employment or university studies.A natural curiosity for understanding how equipment and technology work.Strong communication skills and the ability to explain technical information clearly.A logical, methodical approach to troubleshooting and problem-solving.Good organisational skills and attention to detail.Confidence using computers, spreadsheets and online research tools.A positive, team-oriented attitude and willingness to take ownership of tasks.Experience with spectrophotometry, DNA/RNA analysis, laboratory instrumentation or scientific customer support would be advantageous, but is not essential.We would particularly welcome applications from recent science graduates, laboratory technicians and individuals looking to transition from laboratory-based work into a more customer-facing, commercially focused career.Why Consider This Opportunity?International business: Join an established manufacturer supplying scientific technology to researchers around the world.Career progression: Build valuable experience across technical applications, customer support and commercial operations.Full product training: Develop specialist knowledge of laboratory instruments and their applications.Varied responsibilities: Enjoy a role that combines science, technology, problem-solving and customer interaction.Small, collaborative team: Work closely with colleagues and make a visible contribution to the business.Ambitious growth plans: Join a company investing in the development of its US operation.Opportunity to develop: Take on more responsibility as your technical knowledge and confidence grow.Interested?If you're a life sciences graduate, laboratory technician or technically minded individual looking for an opportunity to build a career within the scientific instruments industry, we'd love to hear from you.Apply today to find out more about this opportunity in Westlake Village, California.