AR Specialist - Cash Applications

OverviewYour Future. Secured. ISC2 is a force for good. As the world’s leading nonprofit member organization for cybersecurity professionals, our core values — Integrity, Advocacy, Commitment, Diversity, Equity & Inclusion and Excellence — drive everything we do in support of our vision of a safe and secure cyber world. Our globally recognized, award-winning portfolio of certifications provide an independent and globally recognized endorsement of cybersecurity knowledge, skills and experience for all career levels. Our charitable arm, the Center for Cyber Safety and Education, enables ISC2 and our members to serve the public by educating the most vulnerable about cyber risks and empowering access to enter and thrive in the cyber profession. Learn more at ISC2 online and connect with us on Twitter, Facebook and LinkedIn. When you join ISC2, you’ll demonstrate your commitment to an inclusive and equitable environment. Your support of the unique perspectives and experiences shared by our global cybersecurity workforce and profession will be recognized. We invite you to take an active role in helping us create a true sense of belonging across our organization — an environment of authenticity, trust, empowerment and connectedness that empowers all of our successes. Learn more.Position SummaryThe Accounts Receivable Specialist - Cash Application is responsible for accurately applying customer payments to open invoices, reconciling daily cash activity, researching unapplied or unidentified payments, and supporting the integrity of accounts receivable records. You will play a key part in the order-to-cash process by ensuring payments are posted timely and accurately, customer accounts remain current, and cash application exceptions are resolved efficiently.**This position is not available to residents of California**.ResponsibilitiesPost and accurately apply customer payments received through ACH, wire transfer, lockbox, check, credit card, electronic remittance, and customer portals by matching remittance details to the appropriate customer accounts and open invoicesResearch and resolve unapplied or unidentified cash, missing payments, short payments, overpayments, deductions, and other payment discrepanciesPartner with Accounting to reconcile daily cash postings to bank deposits, lockbox reports, credit card clearing accounts, and applicable general ledger accountsSupport month-end close activities related to cash application, including the preparation and maintenance of accurate reconciliation records and supporting documentationServe as the primary Cash Application contact for processing approved refunds related to online purchases, sales-assisted purchases, and Annual Maintenance Fees transactionsMaintain cash application procedures, reconciliation documentation, exception research, adjustment support, and other records in accordance with company policies and audit requirementsAnalyze recurring cash application exceptions and recommend process improvements that reduce unapplied cash and improve posting accuracyMeet established daily processing and service-level expectations while maintaining accuracy in a high-volume accounts receivable environmentSupport ERP and CMS implementations, enhancements, and upgrades by participating in system testing and updating related procedures and user documentationProvide timely, professional service to internal and external customers through the case management system and AR mailboxPerform other duties as assignedBehavioral CompetenciesMust show strength with data analysis, follow-up, initiative, integrity, and judgement.A team player, with the ability to provide excellent customer service to candidates and membersAbility to analyze and evaluate documentation for accuracy is requiredAbility to process data entry with accuracy and efficiencyMust be detail oriented, organized and be able to multitaskWell-developed verbal and written communication skillsStrong critical thinking/problem solving skillsAbility to provide excellent customer service to candidates and membersQualificationsProficient in Microsoft Office (Word, and Outlook) with strong Microsoft Excel skillsStrong attention to detail and accuracy in financial transactionsExcellent analytical, research, and problem-solving skillsExperience with process improvementStrong organizational skills with the ability to prioritize multiple tasks and meet deadlinesCommitment to confidentiality, compliance, and audit readinessAbility to research payment discrepancies, interpret remittance information, and communicate clearly with internal teams and customersExperience with Intacct, SalesForce, Cvent, Stripe, Braintree or Commerce Tools preferredERP implementation and documentation creation a plusEducation and Work ExperienceHigh school diploma or equivalent required; associate or bachelor’s degree in Accounting, Finance, Business, or related field preferred2 years minimum AR experience requiredWorking knowledge of accounts receivable processes, invoice matching, payment posting, and account reconciliation.Previous experience in accounts receivable, cash application, accounting support, billing, collections, or payment processing requiredExperience working with AI tools or a demonstrated willingness to learnPhysical and Mental DemandsWork extended hours or overtime, when necessaryLess than 5% travel requiredRegular daily online attendance with a full-time work from home modelWork in a professional home environment using office equipment such as a computer/laptop and monitor computer screensRemain in a stationary position, often standing or sitting, for prolonged periodsTotal RewardsThe pay range for this position is $24.18 - $26.60 /Hr.Final pay is based on several factors including but not limited to internal equity, market data, and the applicant’s education, work experience, certifications, etc.Information regarding our comprehensive benefits package is available here.This position will be posted for a minimum of 5 calendar days. This is a current vacancy, and the employer intends to fill this position within approximately 30 days.Equal Employment Opportunity StatementAll qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic as protected by applicable law. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.