Arabic Speaking Player Support Agent Games Account - Work In Sofia, Bulgaria

Arabic Speaking Player Support Specialist for Supercell Games AccountAbout Mercier Consultancy GroupMercier Consultancy Group is a premier international recruitment and BPO consultancy, renowned for connecting top-tier talent with industry-leading global brands. We specialize in executive search and specialized staffing, ensuring that our partners in the Gaming & Esports sector secure the elite workforce needed to maintain their competitive edge in a digital-first economy.Job OverviewWe are currently sourcing passionate candidates for an Arabic Speaking Player Support Specialist for Supercell Games Account position in Bulgaria. This is an exceptional opportunity to join one of the world's most innovative companies, contributing to the player experience of legendary titles within the thriving Gaming & Esports industry while enjoying a fully supported transition to a vibrant European capital.Key ResponsibilitiesProvide world-class support to players across Supercell's iconic game portfolio, ensuring high satisfaction levelsAct as a primary point of contact for the Arabic-speaking gaming community, maintaining the brand's premium reputationTroubleshoot technical, payment, and account-related inquiries to ensure seamless gameplayCollaborate with internal teams within the Gaming & Esports department to escalate recurring issues or bugs effectivelyContribute to the continuous improvement of support protocols, reflecting the high standards expected in Gaming & Esports rolesMaintain comprehensive records of player interactions to help analyze gaming trends and community sentimentEngage with community feedback to foster long-term loyalty among players within the regionRequirementsNative or fluent Arabic (spoken and written) is mandatory for this roleProfessional proficiency in English to operate within our international teamA valid EU passport or the legal right to work within the European UnionA genuine passion for the Gaming & Esports industry and familiarity with Supercell gaming titlesStrong problem-solving skills and the ability to maintain composure in a fast-paced environmentProven excellence in customer-centric roles or technical supportBenefitsWhat We OfferCompetitive Monthly SalaryFully Paid TrainingHealth InsuranceFully Paid Relocation Package (flight, transfer, hotel)Monthly Performance BonusA seat within one of the most exciting Gaming & Esports companies in the worldModern, high-tech office environment situated in the heart of SofiaCareer development opportunities in one of the fastest-growing sectors for Arabic-speaking jobsLife in BulgariaSofia, the capital of Bulgaria, is rapidly becoming a premier destination for international professionals seeking high-quality living. Bulgaria offers a unique blend of rich history, modern city life, and a highly accessible cost of living, making it one of the top choices for those seeking rewarding jobs in Bulgaria. With its stunning mountain views, vibrant nightlife, and welcoming local culture, life in Bulgaria provides an excellent work-life balance.When you accept this position, our full relocation package ensures your transition to Bulgaria is stress-free and seamless. Bulgaria provides an exceptional culinary scene and a diverse international community, which has made it a focal point for many Arabic-speaking jobs in recent years. Experience a high quality of life while advancing your professional journey in the heart of Eastern Europe.How to ApplyAre you ready to level up your career? If you are a passionate professional looking to secure an Arabic Speaking Player Support Specialist for Supercell Games Account position in Bulgaria, we invite you to apply now and join our elite network. We look forward to reviewing your application.Best regards,The Recruitment Team at Mercier Consultancy Group