Area Collections Manager

Company Description Bajaj Finserv, founded in April 2007, is the financial services arm of the Bajaj Group and one of India’s fastest-growing, most diversified non-banking financial companies (NBFCs). The organization focuses on lending, insurance, and wealth advisory, offering 24 products across 12 product lines to serve a wide range of customer needs. Guided by a philosophy of striving for greatness rather than settling for good, Bajaj Finserv continuously innovates its offerings and services. Its presence spans the length and breadth of India, providing team members with opportunities to work in a dynamic, growth-oriented environment with nationwide impact.Product: NPA/Write-off department (TW/3W/AL)Role Description The Area Collections Manager is a full-time, on-site role based in Guwahati, responsible for overseeing and optimizing collections operations within the assigned territory. This role includes managing and guiding the collections team, monitoring portfolio performance, and ensuring timely recovery of outstanding dues while maintaining customer-centric practices and compliance with regulatory and organizational policies. Day-to-day activities involve setting collection targets, reviewing field performance, analyzing delinquency trends, coordinating with cross-functional teams, and implementing corrective action plans to improve recovery rates. The Area Collections Manager also handles escalated cases, supports process improvements, prepares regular reports and dashboards for leadership, and ensures that all collections activities meet quality, ethical, and legal standards.Qualifications Candidates should possess strong collections and credit management skills, including portfolio monitoring, recovery strategies, and delinquency control.Candidates should possess team leadership and people management abilities, including mentoring staff, performance tracking, and conflict resolution.Candidates should possess analytical and problem-solving skills, including data interpretation, trend analysis, and decision-making under pressure.Candidates should possess customer relationship and negotiation skills, including handling escalations, resolving disputes, and maintaining professional communication.Candidates should possess operational and compliance skills, including familiarity with NBFC regulations, internal policies, and risk management practices.Candidates should ideally have a bachelor’s degree in finance, business, or a related field, along with prior experience in collections, credit, or retail lending.Candidates should be comfortable working on-site in Guwahati, with strong local market understanding and willingness to travel within the assigned area as needed.