Area Manager

Kitopi is a creator of magical food experiences—we discover, create, and curate homegrown brands from the region, for the region.With a purpose to satisfy the world’s appetite to create joy, Kitopi owns and operates a diverse portfolio of over 200+ brands. These brands are either created, discovered, or curated with their customers in mind.Launched in Dubai, UAE, in January 2018, Kitopi has grown to become one of the greatest success stories in the food tech space. By July 2021, Kitopi achieved Unicorn status, becoming the fastest company in the MENA region to reach this milestone.Kitopi’s growth has been fueled by its innovative and scalable software solutions. Kitopi’s kitchens are powered by its proprietary Smart Kitchen Operating System (SKOS), an in-house suite of applications that optimizes cloud kitchen operations in real-time. As part of its growth roadmap, technological innovation, data science, artificial intelligence, and robotics will take center stage as Kitopi continues to reinvent the food industry and remain the leading food company in the region.With over 6,000 employees, Kitopi currently operates 200+ locations across the UAE, KSA, Kuwait, Bahrain, and Qatar. It also operates its Customer Experience Center in Amman, Jordan, and its Engineering Hub in Krakow, Poland.What You’ll DoLead and manage Kitchen Managers and operational teams across assigned unitsOwn hiring, onboarding, training, and continuous coaching for all operational staffDrive performance management, discipline, morale, and retention across unitsConduct regular audits to ensure SOP adherence, food safety, hygiene, and quality standardsEnsure strict compliance with brand recipes, production standards, and quality checksIdentify operational gaps and lead end-to-end (360°) process improvementsOwn kitchen readiness and setup for all new dark kitchen launches across the UAEMonitor and deliver key KPIs including kitchen time, aggregator ratings, order accuracy, product availability, and customer experienceDrive cost control across food cost, wastage, labor scheduling, and utilitiesEnsure all units consistently meet daily, weekly, and monthly operational targetsOptimize delivery and production flows to support peak performance periodsPartner with Supply Chain on demand forecasting, stock planning, and ordering accuracyCollaborate with Brand Managers, Chefs, and Marketing on campaigns, NPD rollouts, and promotionsWork closely with Facilities and Maintenance teams to ensure timely repairs and preventive maintenanceLiaise with Finance on reporting, budgeting, and variance managementMaintain daily communication with unit managers, providing clear direction and supportShare weekly operational updates, risks, and corrective action plansBuild strong alignment with Brand teams to improve visibility, conversion, and performanceWhat We’re Looking ForBachelor’s degree in Business Administration, Hospitality, or a related field5+ years of experience in multi-unit operations within F&B, QSR, or hospitalityProven track record of delivering operational targets and leading large teamsStrong analytical and data-driven decision-making skillsExcellent communication, organization, and problem-solving abilitiesAbility to thrive in a fast-paced, high-growth environmentGCC experience is a plusWhy You’ll Love Working at KitopiExtensive learning opportunities across hard and soft skillsCustomized workshops through the Kitopi AcademyInternational, diverse, and inclusive work environmentA caring, people-first communityFree and unlimited access to a nutritionistNo dress code (T&Cs apply)Team activities and social eventsInclusive private health insuranceUp to 50% discount on Kitopi brandsAnnual leave as per company policyAdditional Well-Being BenefitsWellness spaces designed for mothers (inclusive for all)Monthly well-being programs for mental and physical healthInformative and empowering growth webinarsSocial Thursdays and Fridays across marketsRecruitment Process & TimelineApplication Review – Our Talent Attraction team reviews your profileRecruiter Interview – If shortlisted, you’ll receive a link to schedule a recruiter callHiring Manager Interviews – 2–3 rounds depending on the role (may include case studies, role plays, or assignments)Offer Stage – Your recruiter will connect with you to discuss the offer⏱️ We aim to complete the process within 2–3 weeks.Life at KitopiAt Kitopi, we’re building a workplace where you can be your best self every day. Our values guide how we work, lead, and grow—ensuring everyone feels safe, included, and truly belongs.We are an equal-opportunity employer with Kitopians from over 70 nationalities across 6 countries. Whether you’re an experienced professional, a recent graduate, or returning to the workforce, we encourage you to apply.Customer-obsessed and tech-enabled, we’re a team of passionate humans on a shared mission to satisfy the world’s appetite.