Area Manager

Company OverviewEstablished in 1952, Marsden Services offers comprehensive facility services to clients nationwide. We provide clients with high-quality and professional services including janitorial, security, HVAC, calibration, emergency response, and facility management services. Our hiring philosophy is rooted in the idea that we want our employees to grow and be successful with our organization. We believe in our employees. We invest in our employees. A career at Marsden means a career with a Company that will support your growth.Position SummaryThe Area Manager is responsible for the day-to-day operational management of assigned accounts in the Spokane market. The Area Manager supervises and coordinates activities of associates including cleaning, safety, and maintaining the contracted scope of work.In addition to operational leadership, this role will support regional growth initiatives by identifying new business opportunities, strengthening client relationships, and contributing to new revenue generation.Through strong communication and company support, the Area Manager will focus on five key areas:Leadership – Demonstrate leadership and retain the right people to support the growth of our accountsEmployee Engagement – Engage directly with our workforce to create a great employee experienceCustomer Engagement – Create “Raving Fans” through strong client relationshipsGrowth – Identify opportunities to expand services, improve delivery, and support new business developmentSafety – Proactively lead safety initiatives to ensure a safe work environmentKey ResponsibilitiesOperationsOversee day-to-day operations across assigned accounts, ensuring cleanliness standards and contract scope are consistently metServe as the primary client contact, maintaining strong relationships and proactively resolving issuesLead, coach, and develop frontline associates and supervisors to drive performance and retentionEnsure compliance with safety standards through audits, training, and accountabilityManage staffing, scheduling, timekeeping, and payroll processesMonitor service delivery, inspect work quality, and implement process improvements to drive efficiency and customer satisfactionBusiness Development & GrowthIdentify opportunities to expand services within existing accounts (cross-sell/add-on services)Support new business development through:Networking with local property and facility leadersParticipating in walkthroughs, site visits, and proposal supportAssisting with RFP responses and presentations as neededBuild and maintain a network of local business and facility management contactsPartner with sales leadership on strategic growth initiatives within the regionContribute to achieving regional revenue and growth targetsMaintain awareness of market activity, competitors, and customer needsSkills and QualificationsStrong coaching mindset with ability to lead and develop teamsAbility to clearly communicate expectations and drive accountabilityProven ability to build authentic relationships with clients and employeesStrong customer-first mentality with a focus on service excellenceSound decision-making and problem-solving skillsHigh level of integrity and alignment with company valuesStrong organizational, communication, and interpersonal skillsSelf-motivated with a growth-oriented and entrepreneurial mindsetExperience RequiredMinimum of two (2) years of management experience leading frontline service employees across multiple sitesPrior experience in janitorial, facility services, or a related service industry strongly preferredExperience with client-facing responsibilities and/or business development is a plusPrevious budgeting and/or P&L responsibility preferredValid driver’s license with proof of insurance requiredHigh school diploma or GED requiredWork Environment & TravelAbility to work flexible hours, including evenings and weekends as neededRegular travel within the Spokane regional marketFrequent driving between accounts, client meetings, and walkthroughsBusiness ConductCommits to behave in compliance with the Company’s values and Code of ConductPromotes a culture of safety and leads by exampleEnsures compliance with operating standardsTreats co-workers with respect and professionalismChampions continuous improvementEEO StatementMarsden provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to any protected characteristic under federal, state, or local law.