Area Manager

Company Description QFS – Quality Facility Solutions provides integrated building maintenance services that help organizations create clean, safe, and secure work environments. Since 2000, QFS has focused on quality, sustainability, and dependable customer service while maintaining the personalized attention of a family-owned company. The company supports hundreds of facilities, including schools, hospitals, and office buildings, helping clients improve productivity and reduce operational costs. QFS is known for its reliability, long-term partnerships, and commitment to high standards in facility care. Learn more at www.qfs.net.Role Description The Area Manager is a full-time, on-site role based in the New York City Metropolitan Area, overseeing facility service operations across an assigned portfolio of client locations. Responsibilities include coordinating cleaning and maintenance services, supervising site supervisors and front-line team members, and ensuring adherence to safety, quality, and regulatory standards. The Area Manager monitors performance metrics, conducts regular site inspections, and addresses client feedback to maintain high satisfaction and retention. This role involves scheduling, resource allocation, and budget oversight, as well as supporting staff training, performance reviews, and process improvements. The Area Manager works closely with clients and internal leadership to implement service enhancements and resolve operational issues in a timely, professional manner.QualificationsExperience in facilities management, building maintenance, or janitorial services, preferably overseeing multiple sites or regions.Strong leadership and people-management skills, including team supervision, coaching, performance management, and conflict resolution.Client relationship and customer service skills, with the ability to communicate clearly, manage expectations, and address issues proactively.Operational and organizational skills, including scheduling, resource planning, budgeting, and working with KPIs and service-level agreements.Knowledge of workplace safety, OSHA guidelines, and compliance practices relevant to facility services and building operations.Proficiency with basic office software (e.g., email, spreadsheets, scheduling tools) and readiness to learn company-specific systems.Ability to work on-site across multiple locations in the New York City Metropolitan Area, with reliable transportation as needed.High school diploma or equivalent required; an associate or bachelor’s degree in business, facilities management, or a related field is preferred.Previous supervisory experience in a service-oriented or operations-focused environment is strongly beneficial.