Area Operations Manager

Company Description New World Diagnostics, Inc. has grown from a single laboratory into one of the leading outpatient laboratory and diagnostic facilities in the country. Founded in 1996 by a group of medical doctors, the organization is dedicated to serving the Filipino community and supporting better public health. It has expanded to over 24 branches across Metro Manila and major cities such as Quezon City, Davao, Dagupan, and Tagaytay, with more locations opening soon. The company employs over 700+ professionals and serves thousands of patients and corporate clients every month, providing reliable and accessible diagnostic services.Role Description The Area Operations Manager is a full-time, on-site role based in Quezon City, responsible for overseeing the daily operations of assigned diagnostic centers and laboratories. This role includes managing staff scheduling and performance, ensuring compliance with company policies and healthcare regulations, and maintaining high standards of service quality and patient experience. The Area Operations Manager monitors operational metrics, optimizes workflow and resource allocation, and coordinates with other departments to support business objectives. This position also involves handling escalated issues, implementing process improvements, and supporting the opening and integration of new branches within the assigned area.QualificationsStrong operations management skills, including branch oversight, workflow optimization, and resource planning.Experience in team leadership, people management, and performance coaching within a multi-site environment.Knowledge of healthcare or diagnostic laboratory operations, regulatory compliance, and quality assurance standards.Proficiency in using office productivity tools and basic data analysis to monitor KPIs and prepare operational reports.Excellent communication, interpersonal, and stakeholder management skills, with the ability to coordinate across departments.Bachelor’s degree in Business Administration, Healthcare Management, Medical Technology, or a related field; postgraduate studies are an advantage.Proven experience in area or regional management, preferably in healthcare, diagnostics, or a service-oriented industry.Ability to work on-site in Taguig and travel to assigned branches as needed.Strong problem-solving skills, attention to detail, and a customer-focused mindset.