Area Service Manager - Home Appliances | Kerala
Cellecor Gadgets Ltd. · New Delhi, Delhi, India
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The successful candidate will be responsible for managing service technicians, optimizing service operations, and enhancing customer experience.
Key Responsibilities
Team Leadership: Lead and mentor a team of service technicians, providing guidance, training, and performance management to ensure high-quality service delivery.Service Operations: Oversee all aspects of service operations, including scheduling, dispatch, spare parts inventory, and service quality control.Appointment: Candidates need to appoint new service centres.Customer Satisfaction: Ensure exceptional customer service by resolving service-related issues, addressing customer complaints, and maintaining a high level of customer satisfaction.Technical Expertise: Utilize your deep technical knowledge of LED TV, Air Conditioners, and Washing Machines to troubleshoot complex issues and provide guidance to service technicians.Process Improvement: Continuously evaluate and improve service processes and procedures to enhance efficiency and quality.Budget Management: Manage the service budget to ensure cost control and maximize profitability.Vendor Relations: Build and maintain relationships with Head office and warehouse team to ensure the availability of spare parts and components.Quality Assurance: Implement quality control measures to meet or exceed industry standards.Qualification and Skills:Bachelor’s degree in Electronics, Electrical Engineering, or a related field.3-5 years of relevant experience in for LED TV, Air Conditioners, Washing Machines, Refrigerator, Audio devices and small home appliances service and repair.Having good working experience in CRM Software.Proven experience in a managerial or leadership role, with excellent team management and interpersonal skills.Strong technical knowledge of for LED TV, Air Conditioners, Washing Machines, Refrigerator, Audio devices and small home appliances.Excellent problem-solving and decision-making abilities.Proficiency in computer applications and service management software.Outstanding communication and customer service skills.Budget management experience is a plus.Role: Area Service ManagerIndustry Type: Consumer electronics and appliances