Area Supervisor - Quick Service Restaurants

Role PurposeThe Area Supervisor is responsible for overseeing the operations and performance of multiple QSR locations, ensuring that each restaurant consistently meets company standards for service, food quality, cleanliness, profitability, and team performance.The role works closely with Restaurant Managers and store teams to improve operational efficiency, achieve sales targets, control costs, and maintain a strong guest experience across assigned locations.Key ResponsibilitiesMulti-Unit OperationsOversee the day-to-day operations of assigned QSR locations.Conduct regular store visits to assess operational standards and identify areas for improvement.Ensure consistent implementation of company policies, SOPs, and brand standards.Support Restaurant Managers in resolving operational issues and improving store performance.Ensure stores maintain high standards of food quality, service speed, cleanliness, and guest experience.Sales & Business PerformanceMonitor sales performance and operational KPIs across assigned restaurants.Support Restaurant Managers in achieving sales and profitability targets.Review store performance reports and recommend corrective action where needed.Identify opportunities to improve sales, productivity, and operational efficiency.Assist in implementing local sales initiatives and promotional activities.Cost ControlMonitor food cost, labor cost, wastage, inventory variance, and other controllable expenses.Ensure proper stock management and inventory control.Support stores in minimizing waste and improving productivity.Monitor manpower deployment and scheduling to ensure efficient labor utilization.Team LeadershipLead, coach, and support Restaurant Managers and store teams.Set clear performance expectations and follow up on agreed action plans.Support employee development, training, and succession planning.Identify performance gaps and coordinate with Operations and People & Culture on appropriate actions.Promote teamwork, accountability, and a positive workplace culture.Guest ExperienceEnsure stores consistently provide fast, accurate, and friendly service.Monitor guest feedback, complaints, and satisfaction levels.Support Restaurant Managers in resolving recurring service issues.Implement action plans to improve customer experience and service standards.Compliance & StandardsEnsure compliance with food safety, hygiene, health and safety, and municipality requirements.Monitor store audit results and ensure corrective actions are completed.Ensure proper cash handling, inventory control, and loss-prevention procedures.Maintain compliance with company policies and operational standards.ReportingPrepare and review operational performance reports for assigned locations.Provide updates on sales, manpower, customer feedback, audit results, and operational challenges.Escalate critical operational issues to the Operations Manager when required.QualificationsDiploma or Bachelor’s degree in Hospitality Management, Business Administration, or a related field is preferred.Minimum 5–7 years of experience in restaurant operations, preferably within QSR or fast-food environments.At least 2–3 years of experience in a supervisory or multi-unit operations role.Experience managing or supporting multiple restaurant locations is highly preferred.UAE or GCC experience is an advantage.Good understanding of restaurant P&L, food cost, labor cost, inventory, and operational KPIs.Experience working in high-volume restaurant operations is preferred.