Assistance coordinator B2B with Italian, French, German in Varna,BG

Euro-Varna EOOD (EUROASSISTANCE24 TM) is recruiting employees for our growing 24/7 assistance center.We are looking for a highly motivated and energetic persons, necessarily with very good Italian and EnglishRole: Assistance coordinator B2B with Italian, French, GermanJob description:- Serving B2B clients (heavy-transport companies) by phone and email as well as through a web-based system, reporting assistance cases all across Europe and coordinating road-side assistance and customer care around the clock.Your responsibilities will be related to:-Receive assistance requests in real-time via phone, email or web-based software solution-Proactively identifying and monitoring problems-Opening cases/tickets and registering breakdown assistance or customer support requests-Escalating cases/tickets to the appropriate department or service provider-Coordinating assistance with other departments in Italian and English-Follow up until assistance is resolvedRequirements to the candidate:- Italian, French, or German language needed Level minimum C1 (verbal and written)- Very good English language level minimum B2- Ability to work in a dynamic environment- Proactive problem solving skills- Desire for development and communication- Computer knowledge - email, web, MS Office, CRM- Working from office is required for start and hybrid is possible after the probation periodWe would consider a strong advantage:- Experience with Customer support and Technical support in the past- Experience with CRM software - MS Dynamics, Zendesk, Slack, Salesforce and other CRM softwares- Additional other language skills like German, French or RussianWe offer:- Paid on-boarding and training time- Full-time position in a friendly atmosphere among highly motivated professionals from all over Europe- Part-time position at 30 hours/week is also possible- Work on Flexible shift rotation in a modern office in the very city-center of Varna- Home office hybrid option is possible after a probationary period and enough practice in the office- Attractive start remuneration with the option to increase after the first 6 months, depending on the skills and performance- Benefit sports program card, additional medical care card and food vouchers- Permanent open-ended employment contract with a 6-month probationary period at Euro-Varna EOOD technical assistant and full social securityPlease send us a CV to determine if you meet our requirements and we will contact you.