Assistance Operations Coordinator (24/7 Shift Basis)

Middlesea Assist Ltd is looking for energetic, customer-focused individuals to join our Assistance Operations Team. This is more than a contact centre role! We will train you to help people with real emergencies while working in a dynamic, technology-driven environment where no two days are the same.Job Responsibilities and Duties: Duties to include but are not limited to:Handle incoming requests for assistance services via phone and digital channels;Coordinate contractors and service providers to ensure timely assistance delivery;Keep customers informed and supported throughout their assistance journey;Respond quickly and effectively to changing priorities in a fast-paced environment;Accurately document cases and customer interactions in company systems;Collaborate with colleagues to deliver an outstanding customer experience;Other operations and customer service duties as may be assigned.Requirements and Skills: Willingness to work on a shift basis, including weekends and night shifts;Fluent spoken and written English;Spoken Maltese is considered an asset but not essential;Confident using technology and Microsoft applications, with the ability to learn new systems quickly;Excellent empathy, communication and problem-solving skills;Ability to multitask and remain calm under pressure;Positive attitude, strong work ethic and customer-first mindset;Experience in customer service, hospitality, retail, operations or a contact-centre environment is considered an asset.Benefits upon employment:

• Shift allowance
• Entry performance bonus
• Paid breaks and comfort breaks
• Towing and Home Assistance benefit
• Discounted insurance products
• On the job training throughout your career
• Birthday Leave
• Off-Peak LeaveBenefits after approximately three (3) months of employment:
• Work from home benefit (Hybrid option)Benefits upon successful completion of probation period of six (6) months:
• Full performance bonus
• Health insurance (Group Health Plan)Benefits after one (1) year of employment:
• Variable salary