Assistant/ Associate Director- IT process

Acuity Analytics (the trading name of Acuity Knowledge Partners) is a global, tech-first organisation helping financial institutions and corporates make better decisions through research, data, analytics and AI-enabled solutions. We combine deep financial services expertise with strong engineering, digital and AI capabilities to solve complex, real-world problems.With a team of 7,200+ analysts, data specialists and technologists across 28 locations, we work with more than 800 organisations worldwide to drive efficiency, unlock insight and deliver measurable impact. Our success is built on the strength of our peopleby investing in talent, encouraging collaboration and creating room to grow, we enable our teams to do their best work for clients.Acuity became an independent business in 2019 following its acquisition from Moodys Corporation by Equistone Partners Europe. In 2023, funds advised by global private equity firm Permira acquired a majority stake, with Equistone remaining a minority investorsupporting our continued growth and innovation.For more information, visit www.acuityanalytics.comBasic informationPosition Title-Assistant/Associate Director, IT ProcessDepartment-Information TechnologyLocation-GurgaonPosition reporting to-IT DirectorJob PurposeThis is a challenging position within Acuity Information Technology, reporting to IT Director.Manage automation of IT operations, including infrastructure, applications, and support services, ensuring systems are reliable, scalable, and meet organizational needs.The candidate must be very motivated and willing to take on challenges, learn new concepts and be willing to multi-task to succeed.Key ResponsibilitiesFunctional ResponsibilitiesCustomer Focus in delivering solutions. Ability to manage Stakeholder expectations.Proven ability to multi-task and manage up in a complex environment. Deliver results with changing priorities and ad hoc deliverables within tight timeframes utilizing individual contributions and within a team concept.Ability to understand the importance of following Governance processes; capturing and maintaining updated metrics for reporting within a project.Strong written, verbal, and presentation communication skills. Ability to present project status to various levels of personnel. Solid use of Microsoft Office applications to enhance project deliverables and attain results.Strong & proven positive leadership skills in words, actions, results. Lead and embrace change and operational efficiencies within the position and project team context.Qualifications :Bachelor Degree or Equivalent area of study, preferably in technology/business or equivalent.ITIL and PMP certifications are preferredExperience :Minimum 15 years experience in IT industry, with at least 8+ years of relevant IT Infrastructure management including leadership roles supporting enterprise-level environments.Key CompetenciesProven team management and project management abilities.Deep knowledge of IT infrastructure, systems architecture, security protocols, and application lifecycle.Strong strategic planning and analytic skills.Demonstrated ability to manage change, resolve complex problems, and deliver under pressure.