Assistant Clubhouse & Events Manager

Pyrford Lakes isn't a golf club. It's a venue where the music's playing before you reach the door, the bi-folds are open to the lake and the kitchen smells of pizza and live grill. On a busy day we welcome 500+ people, and we host 200+ events a year.We're looking for someone to help us make every one of them brilliant.The roleYou'll be the Clubhouse Manager's right hand, keeping the clubhouse, The Lounge and our event spaces running smoothly day to day. Rotas, ordering, hiring, training and developing the team are all yours.You'll also look after bookings and sales for our smaller events, from parties to get-togethers, and turn enquiries into great days. You'll work alongside the Venue Sales Manager, who leads on corporate and bigger-ticket events.Who We ArePyrford Lakes is part of Get Golfing, a charity with one simple belief: golf should be for everyone. We run 13 venues with 7,000 members and 160,000+ visitors a year, and a team of 600 people. Our profits go back into our venues, our courses, our people and community projects close to home.It's a big, busy, fun place to work. Come and see for yourself at getgolfing.org.RequirementsWhat you'll be doingRunning the placeLeading the day-to-day across the clubhouse and events, and making sure everything inside and out looks the partOwning stock: ordering, wastage and monthly countsCoaching and developing the team, and helping them hit their KPIsMaking sure our food and drink keeps hitting the mark with guests, and that quality never slipsWorking with the Clubhouse Manager to keep budgets on track, including labour, food costs, payroll and bar marginsOwning the guest experience across the clubhouse and Function SuiteKeeping us safe and legal: health & safety, food hygiene, licensing, and making sure the team keeps up with their online trainingMaking events happenPlanning events and functions with guests, and seeing them through to the endPinning down catering, AV, set-up and timingsKeeping the kitchen, bar and ops teams moving as oneBeing there on the big days, and making sure guests leave buzzingExperienceWhat you'll bring2-3 years in hospitality management or assistant management. Golf clubs, country clubs, hotels and event venues are all good places to have learned your tradeA track record of picking up enquiries, converting them into bookings and pulling off private and social events like parties, functions and smaller gatheringsReal food and drink know-how: restaurant and bar management, stock control and looking after a teamThe confidence to make decisions and get on with itSkillsGreat at organising your time and other people's: rotas, priorities, multiple things at once, all at paceA natural with people. Outgoing, approachable and easy to talk to, whether it's members, guests, clients or your teamCommercially switched on: upselling, cost control, revenue and what makes a margin in F&B and eventsConfident with suppliers, inventory and keeping presentation and hygiene standards highComfortable with CRM and booking systems, Microsoft Office and basic reporting on enquiries and operationsA solid grasp of health & safety, food hygiene and licensing. Level 2 or 3 food hygiene is a bonusYouYou care about hospitality. Not processing orders: creating moments. We'd rather hear how much fun someone had than how well they playedYou're calm when it gets busy, and when plans change at the last minute you just adaptYou lead from the front. You motivate, train and develop people, and you build a team that likes turning upYou sweat the details, and you hold yourself and the venue to a high standardYou're flexible and reliable, and happy to work evenings, weekends and holidays when the events are onYou're a team player with a positive attitude, and you love the idea of accessible, community-focused golf and hospitalityBenefitsCompetitive SalaryCompany pension schemeFree golf membershipStaff discount on food, drinks and in the Pro-shopTraining and development