Assistant Engineer

Job SummaryThis position will provide global field service and application support for the Company’s products by troubleshooting technical issues, developing cost-effective solutions, and working closely with distributors and customers to ensure effective product application and enhance customer satisfaction.ResponsibilitiesDeliver worldwide field service support to maintain operational reliability and improve customer satisfaction with company productsProvide technical service and applications support to distributors and customers to diagnose and resolve product-related issues efficientlyCommunicate clearly with distributors and customers to identify technical problems and implement timely solutionsDevelop and implement cost-effective technical solutions to address customer queries and enhance product performanceManage service tasks and customer interactions independently, demonstrating self-motivation and accountabilityTravel overseas as required to support field service operations and fulfill customer needsRequirementsDiploma, NITEC/Higher NITEC, or equivalent qualification in Electrical, Electronics, Mechanical Engineering, or Engineering TechnologyExperience in field service and customer support for semiconductor industry equipmentProficient troubleshooting skills in PCB, PC hardware, and software to resolve technical issues effectivelyStrong interpersonal skills to build and maintain customer relationshipsEffective communication and presentation skills to convey technical information clearlyFresh graduates are welcome to apply