Assistant General Manager

We're Hiring: Assistant General Manager – Business Operations & Growth

Company: KLOUDAC Accounting & Bookkeeping LLCLocation: Dubai, UAEEmployment Type: Full-Time | On-SiteCompensation: Competitive Fixed Salary + Performance-Based Profit SharingCareer Progression: Opportunity to advance to General Manager – UAEAbout KLOUDACKLOUDAC is a growing Dubai-based professional services firm specializing in Accounting, Bookkeeping, Taxation, Audit Support, Business Advisory, Business Setup, and Business Process Management (BPM).With a portfolio of 600+ SME clients, an established presence in the UAE and Sri Lanka, and a growing team of accounting, taxation, and business professionals, we are entering our next phase of expansion.Our vision is to become a leading technology-enabled Business Process Management partner for SMEs, providing comprehensive financial, operational, and regulatory compliance solutions.Our Philosophy: We Manage the Processes.

You Grow the Business.We are now looking for an experienced, commercially focused, and results-driven Assistant General Manager – Business Operations & Growth to lead our Dubai operations and support the next stage of our growth.Position OverviewThe Assistant General Manager (AGM) will be responsible for driving business growth, operational excellence, profitability, client satisfaction, and overall organizational performance.Working closely with the Founder & CEO, the successful candidate will take ownership of day-to-day UAE business operations, lead departmental managers, strengthen collaboration with our Sri Lankan back-office operations, and build scalable systems that support sustainable growth.This is a senior leadership opportunity for an ambitious professional who wants to take ownership of business performance and grow into a General Manager position.Key Responsibilities1. Business Growth & ProfitabilityDevelop and execute strategies to achieve revenue growth and profitability targets.Identify new business opportunities, strategic partnerships, and potential market segments.Drive cross-selling and upselling of accounting, taxation, compliance, advisory, and BPM services.Work closely with the Business Development, Sales, and Marketing teams to improve lead conversion and revenue generation.Monitor client-wise profitability, service pricing, and revenue leakage.Develop new recurring revenue opportunities and improve the company's overall service portfolio.Prepare and implement annual business plans, budgets, and growth strategies in coordination with the CEO.2. Overall Business Operations & ManagementTake overall responsibility for the day-to-day operations of KLOUDAC's Dubai business.Lead, supervise, and coordinate departmental managers and operational teams.Ensure efficient service delivery across Accounting, Bookkeeping, VAT, Corporate Tax, Financial Reporting, Business Setup, and Compliance functions.Establish clear operational KPIs, accountability structures, and performance reporting systems.Identify operational bottlenecks and implement practical improvements.Ensure departments operate efficiently, profitably, and in accordance with company policies.Make operational decisions within delegated authority and escalate only significant matters to the CEO.3. Client Relationship Management & RetentionEnsure high standards of client service and professional relationship management.Oversee client onboarding, service delivery, renewals, and ongoing client engagement.Develop strategies to improve client satisfaction and long-term retention.Handle major client escalations and ensure timely resolution.Identify opportunities to expand services within existing client portfolios.Strengthen KLOUDAC's reputation as a trusted long-term business partner for SMEs.4. Team Leadership & Performance ManagementLead and develop a high-performing management team.Establish departmental targets and conduct regular performance reviews.Ensure effective coordination between Sales, Client Onboarding, Accounting, Taxation, Compliance, and Administration teams.Work closely with HR on workforce planning, recruitment, training, succession planning, and employee performance.Build a culture of ownership, accountability, teamwork, and continuous improvement.Reduce unnecessary management escalations through effective delegation and decision-making.5. UAE & Sri Lanka Operational CoordinationCoordinate closely with the Sri Lankan COO and back-office management teams.Ensure effective communication, workflow management, and timely completion of client deliverables.Monitor productivity, resource allocation, turnaround times, and quality standards.Improve integration between client-facing teams in Dubai and service delivery teams in Sri Lanka.Support the development of scalable offshore service delivery processes.6. Financial & Commercial PerformanceMonitor monthly revenue, profitability, operational expenditure, and business performance.Work closely with the internal Finance and Accounts function to review management reports, budgets, receivables, and cash flow forecasts.Identify cost optimization opportunities without compromising service quality.Monitor client profitability and recommend appropriate fee revisions.Support timely collections and effective commercial decision-making.Provide the CEO with accurate and actionable business performance reports.7. Business Transformation, Technology & AutomationLead operational improvements supporting KLOUDAC's transition into a technology-enabled BPM company.Promote effective utilization of Xero, Zoho Books, QuickBooks, workflow management systems, and automation tools.Identify opportunities to improve productivity through AI and digital transformation.Standardize operational procedures and strengthen internal controls.Develop scalable systems to support future expansion.8. Strategic Leadership & CEO SupportAct as the senior operational leader supporting the Founder & CEO.Translate the company's strategic vision into measurable operational and commercial results.Take increasing responsibility for independent business management.Provide regular management reports and recommendations to the CEO.Develop a sustainable management structure that enables the company to grow with reduced dependency on direct CEO involvement.Candidate RequirementsEducation & Professional QualificationsBachelor's degree in Accounting, Finance, Business Administration, Management, or a related field.MBA, CA, ACCA, CPA, or equivalent professional qualification will be a strong advantage.Strong understanding of accounting, taxation, compliance, and professional services business models.Professional ExperienceMinimum 8–10 years of relevant professional experience, including at least 4–5 years in a senior management or leadership position.Minimum 5 years of UAE experience, preferably within an Accounting, Auditing, Taxation, Business Advisory, or similar professional services firm.Proven experience managing multiple departments, teams, and client portfolios.Demonstrated ability to drive revenue growth, profitability, and operational improvements.Experience managing or coordinating offshore/back-office service delivery teams will be an advantage.Familiarity with UAE VAT, Corporate Tax, accounting practices, and regulatory compliance requirements.Experience with cloud accounting systems, ERP solutions, and business automation is desirable.Key CompetenciesStrong commercial awareness and entrepreneurial mindset.Excellent leadership, people management, and delegation skills.Proven business development and client relationship management capabilities.Strong analytical, financial, and problem-solving abilities.Ability to independently manage business operations and make sound decisions.Excellent communication, negotiation, and stakeholder management skills.Results-driven, accountable, proactive, and highly organized.Strong professional ethics, integrity, and commitment to service excellence.What We OfferA senior leadership position in a growing UAE professional services firm.Competitive monthly salary with an attractive performance-based profit-sharing incentive.Opportunity to directly influence business growth, profitability, and operational performance.Significant management responsibility and delegated decision-making authority.Direct collaboration with the Founder & CEO.Exposure to international operations, digital transformation, and business expansion.Clear potential for career progression to General Manager – UAE, subject to performance.How to ApplyInterested candidates are invited to apply through LinkedIn with an updated CV highlighting their UAE management experience, business growth achievements, team leadership responsibilities, and experience within professional services.Join KLOUDAC and take a leadership role in shaping the next phase of our growth.KLOUDAC – We Manage the Processes. You Grow the Business.