Assistant General Manager-Hospitality Operations

Designation: AGM- Hospitality Operations | Luxury Villa | Vacation Stay rentals companyDept.: Hospitality

Location: Alibag, Maharashtra

Key Responsibilities

Overseeing and managing all estate managers and working closely with central team department heads on a daily basis.Do Recce of new homes directly or with help of team members & do necessary arrangements to get the Villas be ready to get listed on online platformResponsible for safeguarding the quality of operations both (internal & external audits).Responsible for legalization, Occupational Health & Safety Act, fire regulations, and other legal requirements.Oversee the operations functions of all the Villas of the region, as per the Organizational chart.Hold regular briefings and meetings with all Estate Managers daily, weekly, monthly etc to meet the expected goalsEnsure full compliance to Villas/ Homes of the region’s operating controls, SOP’s, policies, procedures and service standards.Handling complaints, and oversee the service recovery procedures.Responsible for the preparation, presentation and subsequent achievement of the Villas annual Operating Budget, and Capital Budget.Manage on-going profitability of the Villas of region, ensuring revenue and guest satisfaction targets are met and exceeded.Deliver regional budget goals and set other short and long term strategic goals for the property.A strong understanding of P&L statements and the ability to react with impactful strategiesEnsure that monthly financial outlooks for Villas, Food & Beverage, Admin & General, Events & Experience etc. on target and accurate.Prepare a monthly financial reporting for the owners and stake holders.Draw up plans and budget (revenues, costs, etc.) of the regionHelping in the procurement of operating supplies and equipment, and contracting with third-party vendors for essential equipments and services.Act as a final decision maker in hiring a key staffs: Villa Associates, GRE, HK Supervisors etc.Key Requirement:Education:Any Graduate

Technical Skills

Proven experience in Hospitality & HousekeepingAbility and willingness to train team members to deliver resultsAbility to set targets and manage teams to achieve those targetsExcellent written and spoken communicationPersonal trails: Excellent planning and organizational skillsHomeowner & Customer-service orientationAdvanced MS Office especially PowerPoint for building proposalsSofter Elements: Growth-oriented mindset, Solution-oriented, interested in learning and improvingReporting to: Vice President - HospitalityDirect Report (if any): 7-8 members (And the following team)