Assistant HR Manager - BPO Operations

Job Purpose The AM- HR will support end-to-end HR operations for the Swiggy Customer Support Center in Mumbai, with a primary focus on hiring, onboarding, employee lifecycle management, and day-to-day HR support for Hindi and English-speaking customer support agents. Key Responsibilities -Recruitment & Onboarding ● Execute bulk and lateral hiring for Hindi & English Customer Support agents.● Coordinate with recruitment partners, vendors, and internal stakeholders to meet hiring targets. ● Manage end-to-end onboarding including documentation, induction, and system entry.-Employee Lifecycle Management ● Handle employee records, attendance coordination, and HR MIS for the customer support workforce. ● Support probation confirmations, extensions, and exit processes (F&F coordination).● Act as the first point of contact for employee queries related to HR policies and processes. -HR Operations & Compliance ● Ensure adherence to Swiggy HR policies, statutory compliances, and internal SOPs.● Coordinate with payroll teams for accurate salary processing and deductions.● Maintain discipline, shift adherence, and process compliance on the floor. -Employee Engagement & Coordination ● Support engagement initiatives to improve retention and morale. ● Work closely with operations and training teams to address people-related concerns.● Assist in grievance handling and basic ER matters.Eligibility & Skills Education & Experience ● Graduate/Postgraduate in HR or relevant discipline. ● 2–4 years of experience in HR operations or recruitment, preferably in BPO / Customer Support environments. Skill Requirements ● Strong working knowledge of bulk hiring for voice processes. ● Excellent communication skills in English and Hindi. ● Hands-on experience with HR documentation, MIS, and coordination.● Ability to work in a fast-paced, target-driven environment. ● Proficient in MS Excel and basic HR systems/tools. Preferred Background ● Experience supporting large headcount customer support teams. ● Exposure to BPO, shared services, or captive customer experience centers.