Assistant IT Helpdesk

Job Title: Assistant IT HelpdeskJob Code: JPC - 6238Location: Abu DhabiExperience: 2-4 yearEducation: Associate DegreeIndustry: Higher EducationLanguage: EnglishJob DescriptionProvide primary and secondary level of support (L1 and L2) for all hardware and software inquiries. Troubleshoot laptops (Windows & macOS), workstations, and mobile devices. Provide end-user assistance for the Learning Management System (LMS) and Student Information System (SIS), including course access, user enrollment issues, and portal navigation. Manage the full lifecycle of campus devices, including imaging, software deployment, patch management, and security updates. Support enterprise productivity suites and specialized engineering software for research and teaching. Maintain and troubleshoot on-site audio-visual equipment. Support basic network connectivity tasks, including Wi-Fi troubleshooting, VPN configuration, and Active Directory user management. Create user guides, runbooks, and KB articles. Track and manage all requests in the ticketing system through to resolution, ensuring clear communication to stakeholders.