Assistant Manager

Company Description TheSpa/NailShop is Saudi Arabia’s leading lifestyle spa brand, designed for cosmopolitan guests seeking social engagement, chic quality, and a “look good, feel good” experience. The spa focuses on youth, beauty, health, and holistic wellbeing, offering advanced treatments and lifestyle improvement experiences in a boutique setting. Positioned as a high-end spa and wellness destination, TheSpa/NailShop aims to become the first chain of luxury spa boutiques in Saudi Arabia. The brand is committed to delivering market-leading beauty and wellness solutions and strives to be the first-choice destination for guests’ beauty, health, and social lifestyle needs. Its mission is to create unforgettable experiences that restore a healthy balance of mind, body, and spirit.Role Description The Assistant Manager role is a full-time, on-site position based in Riyadh, Saudi Arabia. This role supports daily spa operations, including supervising team members, coordinating service schedules, and ensuring a consistently high standard of guest service and experience. The Assistant Manager assists with staff onboarding, training, and performance feedback, and helps maintain a welcoming, professional environment that reflects the brand’s values. Responsibilities include monitoring service quality, handling guest inquiries and concerns, supporting inventory and stock control, and collaborating on promotional activities and service offerings. The role also involves maintaining compliance with health, safety, and hygiene standards, and providing regular operational updates to senior management.Qualifications Experience in spa, hospitality, retail, or wellness operations, with the ability to oversee daily activities and support frontline teams.Strong people management skills, including team supervision, coaching, scheduling, and performance support.Customer service and guest relations skills to handle inquiries, resolve concerns, and deliver a high-end, personalized experience.Basic administrative and organizational skills, including reporting, documentation, and coordination of appointments and services.Ability to support sales and marketing initiatives, including promoting services, packages, and loyalty programs.Knowledge of spa or beauty services and an interest in wellness and lifestyle trends is highly beneficial.Strong communication skills in English; Arabic language skills are an advantage.Proven ability to work on-site in a fast-paced, guest-focused environment, with flexibility to work weekends and peak hours.Previous supervisory or assistant management experience and relevant education in hospitality, business, or a related field are preferred.