Assistant Manager
TP · Chennai, Tamil Nadu, India
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Assistant Manager - Banking Operations (International Process)Position: Assistant Manager - Banking Operations
Key Responsibilities
Manage and drive operational performance for International Banking (US Banking / UK Banking) processes.Lead and manage a team of 100+ FTEs while ensuring achievement of SLA, KPI, quality, productivity, and client satisfaction targets.Monitor daily operations and implement process improvement initiatives to enhance efficiency and customer experience.Handle stakeholder and client interactions, providing regular performance updates and business insights.Analyze operational metrics, identify gaps, and drive action plans to improve business outcomes.Ensure compliance with banking regulations, risk management policies, and organizational standards.Manage attrition, employee engagement, team development, and succession planning.Conduct performance reviews, coaching sessions, and team-building initiatives.Collaborate with Quality, Training, WFM, and HR teams to achieve operational excellence.
Requirements
Graduate/Postgraduate in any discipline.6 to 10 years of experience in BFSI/Banking Operations with at least 2+ years in an Assistant Manager role.Strong exposure to US Banking or UK Banking processes.Proven experience in managing 100+ FTEs in an international BPO/BFSI environment.Strong knowledge of banking operations, customer service, risk, compliance, and process management.Excellent people management, stakeholder management, and client-facing skills.Strong analytical and problem-solving abilities.Proficiency in MS Excel, reporting, and operational dashboards.Excellent verbal and written communication skills.