Assistant Manager, Fairmont Gold Lounge

HOTEL OVERVIEWStrategically located in the heart of Singapore’s shopping, dining and entertainment districts and with the City Hall and Esplanade Mass Rapid Transit (MRT) train stations and other major transportation nodes at its doorstep, Fairmont Singapore and Swissôtel The Stamford are the gateway to explore Singapore’s landscapes at your convenience. With a total of 2,030 well-appointed guestrooms, both hotels also offer a distinct collection of 12 lifestyle and dining choices including Michelin-starred fine dining restaurant JAAN by Kirk Westaway, cutting-edge meeting space at Raffles City Convention Centre with 34 meeting rooms and one of Asia’s largest spas, Willow Stream Spa.ABOUT OUR COMPANYAt Fairmont Singapore and Swissôtel The Stamford, we design career plans and unveil new professional perspectives through our various development programs. We shine when YOU shine. Come and be part of our dynamic team and experience immerse growth and career opportunities with us.Assistant Manager, Fairmont Gold LoungeSummary of ResponsibilitiesResponsibilities and essential job functions include but are not limited to the following:Assign sufficient manning to cater for daily operational needsPlanning of VIP arrivals and departures and ensuring operational efficiencyDevelop and maintain strong guest relationships to ensure guest loyaltyHandle guest issues when neededMeet, greet, rooming and service of all VIP guestsPlan and review rosters to ensure productivity goals are metEnsure LQA service standards are in practice as set by the hotel at all timesConduct audit checks on colleague’s service standards and ensure compliance with hotel standardsResponsible for all aspects of Guest Service and Guest Satisfaction that are generated and maintained on the Executive ClubMonitor maintenance and development of the physical Executive Club productFacilitate preventive maintenance program with housekeeping and engineeringEnsure highest possible revenues are generated for the Executive Club with a minimum of associated expenses.Qualifications:Minimum 4 years of luxury hotel experience, preferably in Front Office, with 5-star luxury experience.Knowledge of OPERA System and other related sub-systems interfaced to the PABX and/or the hotel’s computer system.Minimum GCE “A” Level; University Degree Preferred.Good decision-making skills.Proven ability to guide and coach team members.Responsive to continuous challenges and open to making changes to achieve targeted results.Possess drive and initiative, and must be able to work independently.