Assistant Manager - Front Office (Residences) - Jumeirah Marsa Al Arab

About JumeirahJumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 29 properties across 11 countries in the Middle East, Europe, and Asia. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and exclusive residences. From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art-inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world.About Jumeirah Marsa Al ArabNestled at the tip of a peninsula at the heart of Dubai’s most exclusive private beach, Jumeirah Marsa Al Arab is the city’s newest luxury lifestyle destination featuring a resort, exclusive residences, an 82 -berth superyacht marina, a state -of-the -art spa and fitness centre and a wide range of curated dining experiences. With its avant -garde superyacht inspired design, Jumeirah Marsa Al Arab completes the nautical trilogy alongside the wave -shaped Jumeirah Beach Hotel and the iconic sail -inspired Jumeirah Burj Al ArabAbout the JobThe main duties and responsibilities of this role include:Manage VIP arrivals, guest preferences, and profile accuracy to deliver personalized experiences.Coordinate VIP amenities, welcome arrangements, and room readiness to ensure exceptional guest arrivals.Partner with Reservations and operational teams to action guest preferences and arrival requirements.Lead lobby operations, ensuring Guest Relations and Greeters maintain a strong guest presence and support.Organize and oversee guest events and cocktail functions, coordinating attendance and operational requirements.Engage proactively with in-house guests, gather feedback, and supervise the Guest Relations team to ensure outstanding service delivery.About YouThe ideal candidate for this position will have the following experience and qualifications:Bachelor’s Degree in Hospitality Management, Business Administration, or a related field.Minimum 5 years’ experience in Guest Relations, Front Office, or Luxury Hospitality leadership roles.Proven expertise in VIP guest management and delivering exceptional luxury guest experiences.Strong leadership and team development skills with the ability to coach and motivate high-performing teams.Excellent communication, interpersonal, and problem-solving skills in a fast-paced environment.Demonstrated ability to build guest loyalty, drive satisfaction scores, and manage guest feedback effectively.About the BenefitsAt Jumeirah, we are dedicated to fostering a workplace where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by combining rewarding financial incentives, comprehensive healthcare, and opportunities for professional development.Benefits include:Supportive and inclusive work environmentAccess to Learning & Development programmes and clear career pathwaysOpportunities for internal mobility within our global networkColleague discounts on food, beverage, and hotel stays worldwideComprehensive healthcare and life insurance coveragePaid annual leave entitlementIncentive programmes aligned with leadership performanceCompetitive tax-free salary paid in UAE Dirhams (AED)