Assistant Manager – HOA Operations (L4)

Location: Mohali – Work from OfficeShift: 8:30 PM – 5:30 AM ISTEmployment Type: Full-TimeLevel: L4 – Assistant ManagerDepartment: HOA OperationsDirect Reports: Team LeadersJoining: Immediate Joiner PreferredAbout The RoleWe are looking for a strong and experienced Assistant Manager – HOA Operations to lead and manage operational teams and Team Leaders. The ideal candidate will be responsible for driving overall operational performance, productivity, quality, client service, and team development.This role requires a hands-on leader with strong people-management, analytical, problem-solving, and decision-making capabilities who can effectively manage multiple teams and ensure consistent delivery against business objectives.Key ResponsibilitiesManage and develop Team Leaders and oversee overall team performance. Take ownership of operational performance, productivity, quality, and service delivery. Monitor key performance indicators (KPIs) and identify areas for improvement. Coach and mentor Team Leaders to improve leadership effectiveness and team performance. Ensure adherence to operational processes, quality standards, and client requirements. Handle escalations and provide timely and effective resolutions. Analyze operational data and identify trends, gaps, and improvement opportunities. Drive initiatives to improve productivity, quality, CSAT, and overall operational efficiency. Collaborate with internal stakeholders and management to achieve business objectives. Ensure accountability, discipline, and a high-performance culture across teams. Identify operational challenges and implement corrective and preventive actions. Prepare and present performance reports and operational updates to management. Required Qualifications & Experience5–8 years of strong operations experience. 2–3+ years of team/people management experience. Experience managing Team Leaders or multiple teams is preferred. Experience in BPO, customer operations, property management, or similar operations. Strong leadership and people-management skills. Excellent analytical, problem-solving, and decision-making abilities. Strong verbal and written communication skills. Ability to manage escalations and work effectively under pressure. Strong understanding of operational KPIs, productivity, quality, and performance management. HOA/Community Management experience is preferred but not mandatory. Bachelor's degree preferred. MBA is a plus. CompensationNo bar for the deserving candidate. Compensation will be aligned with experience, skills, and suitability for the role.What We Are Looking ForThe Ideal Candidate Should BeA strong people leader with the ability to manage and develop Team Leaders. Highly accountable and performance-driven. Data-oriented with strong analytical capabilities. Capable of making sound and timely operational decisions. Confident in handling escalations and client-facing situations. Focused on continuous improvement and operational excellence. Shift & JoiningShift Timing: 8:30 PM – 5:30 AM ISTWork Mode: Work from Office – MohaliImmediate Joiners: Strongly preferredIf you are an experienced operations professional looking for an opportunity to take ownership of large-scale operations and lead Team Leaders, we would like to hear from you.Skills: operations,management,decision-making