Assistant Manager Human Resources

Assistant Manager, Human ResourcesAmari Vientiane | Vientiane, LaosAmari Vientiane is looking for a confident, proactive, and experienced Assistant Manager, Human Resources to join our HR team in Vientiane, Laos.This role will work closely with the Director of Human Resources (DHR) and play an important role in supporting the day-to-day HR operations of the hotel. The position will have a strong focus on Payroll, Compensation & Benefits, HR Administration, employee relations, documentation, and HR operational support.We are looking for someone who is hands-on, well organized, confident in dealing with people, and able to handle sensitive employee matters with maturity, fairness, and professionalism.Key Responsibilities1. Support the Director of Human Resources in the overall day-to-day operation of the HR Department.2. Manage and coordinate the monthly Payroll process, ensuring accuracy, confidentiality, and timely completion.3. Prepare payroll-related reports, calculations, supporting documents, and coordinate with Finance and relevant departments.4. Handle Compensation & Benefits administration, including salary, allowances, overtime, leave, employee benefits, and other entitlements.5. Maintain accurate and up-to-date employee records, personnel files, contracts, HR documents, and HR databases.6. Prepare HR letters, certificates, reports, forms, memos, and other HR documentation as required.7. Ensure HR administrative processes are properly documented and implemented in accordance with hotel policies and procedures.8. Provide HR support and guidance to employees and Department Heads on HR policies, procedures, benefits, and employment-related matters.9. Assist the DHR in handling employee relations cases, grievances, disciplinary matters, performance issues, and other sensitive HR cases.10. Support the investigation and documentation of employee cases and provide appropriate recommendations to the DHR.11. Handle confidential employee information with a high level of discretion and professionalism.12. Support recruitment, onboarding, probation review, employee movements, transfers, promotions, and other HR processes.13. Coordinate with Department Heads to ensure HR activities and employee documentation are completed accurately and on time.14. Support employee engagement activities, HR initiatives, training activities, and hotel-wide HR projects.15. Assist in preparing HR reports, manpower reports, payroll analysis, and other management reports.16. Support the DHR in implementing HR policies, procedures, and initiatives across the hotel.17. Take ownership of assigned HR projects and ensure deliverables are completed within agreed timelines.18. Act as a reliable HR contact for employees and managers and provide practical solutions to day-to-day HR matters.19. Perform other HR duties and responsibilities as assigned by the Director of Human Resources.Qualifications1. Lao National, based in Vientiane or willing to relocate to Vientiane.2. Bachelor’s degree in Human Resources, Business Administration, Management, or a related field.3. Minimum 5 years of relevant HR experience, preferably within the hotel or hospitality industry.4. Strong hands-on experience in Payroll, Compensation & Benefits, and HR Administration.5. Experience in handling employee relations, disciplinary matters, grievances, and sensitive HR cases.6. Strong leadership, interpersonal, communication, and problem-solving skills.7. Confident in communicating and working with employees and managers at all levels.8. Mature, proactive, responsible, and able to exercise sound judgment when dealing with sensitive matters.9. Strong attention to detail with excellent organizational and time-management skills.10. Able to work independently while also being an effective team player.11. Good command of English, both written and spoken.12. Proficient in Microsoft Office, particularly Microsoft Excel and Word.13. Previous experience using Business Plus HR/Payroll system will be considered a strong advantage.14. High level of integrity, confidentiality, professionalism, and commitment to HR standards.15. Willing to be based in Vientiane, Laos and work closely with the hotel management team.