Assistant Manager - Import and Logistics

About Sowaka HealthSowaka Health operates specialty access and named patient programs for approved and investigational medicines. The company works with hospitals, physicians, global suppliers, and regulatory partners to deliver compliant port-to-patient access solutions. Our operating model emphasizes audit-ready processes, structured documentation, digital case tracking, and strict regulatory alignment. Sowaka combines regulatory coordination, specialty sourcing, cross-border logistics, pharmacovigilance-aligned workflows, and technology-enabled operations through its proprietary platform, SowakaOS. The roleThe Assistant Manager, Import and Logistics is an operational role responsible for pharmaceutical import execution and customs coordination across our import ports, with a secondary responsibility for supporting downstream dispatch and delivery coordination pan-India. You'll work closely with suppliers, freight forwarders, customs brokers (CHAs), QA and RA stakeholders, cold-chain providers, warehouse operators, and courier partners to keep the import-to-delivery journey compliant, documented, and on schedule. This is a founding-team, hands-on execution role, building and personally owning these workflows from the ground up.What you'll do:Import and Customs OperationsCoordinate purchase order execution and verify shipment documentation (CoA, CoC, CPP, invoices, packing lists) with suppliers and distributorsMaintain supplier and distributor records, including licenses, GDP certifications, and approved product listsCoordinate cold-chain and freight requirements, shipment routing, and in-transit visibility with freight forwarders pan-IndiaCoordinate customs clearance activities with Customs House Agents (CHAs), including duty payment and shipment releaseSupport transfer of cleared stock into approved warehouse, SEZ, or bonded storage, and maintain batch, expiry, and inventory recordsProactively escalate shipment deviations, temperature excursions, or documentation gapsLogistics and Dispatch SupportSupport dispatch authorization and last-mile courier coordination following QA and operational releaseTrack delivery status, proof of delivery (POD), and shipment milestones; escalate delivery delays or cold-chain concernsCoordinate with clinical and operational stakeholders on delivery confirmation and reorder/continuity supportDocumentation and ComplianceMaintain audit-ready import, customs, and logistics records within SowakaOS and other approved systemsCoordinate closely with RA and QA stakeholders on documentation requirements and operational readinessSupport KPI tracking and reporting across import and downstream logistics workflowsWho should applyThis role is best suited for candidates who enjoy operational coordination across import, logistics, and compliance; are highly detail-oriented, organized, and process-driven; take ownership of shipment and delivery follow-through; are comfortable coordinating multiple vendors and stakeholders simultaneously; and are excited to help build a globally scalable healthcare operations platform.What you'll need:4+ years of experience in pharmaceutical import logistics, customs clearance, freight forwarding, or related regulated environmentsHands-on, personal handling of import documentation and customs execution workflowsFamiliarity with cold-chain pharmaceutical logistics and shipment monitoring requirementsWorking exposure to last-mile or downstream delivery coordinationEnglish and at least one additional Indian regional language (Hindi, Marathi, or equivalent)Strong written and verbal communication skills in EnglishPreferredExperience with CDSCO Named Patient Program (NPP), compassionate use, or Form 12A/12B/20B/21B documentationExposure to SEZ or bonded warehouse operationsFamiliarity with GDP-certified logistics providers or pharmaceutical 3PL operatorsGraduate in Pharmacy, Life Sciences, Logistics, or a related fieldGrowth opportunityThis role offers the opportunity to become part of the foundational operational buildout of a global specialty access platform operating across India and future international markets, with exposure to both international pharmaceutical import operations and downstream patient-linked logistics.