Assistant Manager - Key Accounts

About Us:At Simplebooks, we simplify business management for owners across South Asia by offering tech plus services like company registration, bookkeeping, payroll, taxes, and legal support. With over 10,000 clients locally and globally, we help businesses set up, run, and grow more efficiently.Are you passionate about building lasting client relationships?Join Simplebooks as Assistant Manager - Key Accounts and become the trusted point of contact for our most valued clients. If you enjoy solving challenges, coordinating with cross-functional teams, and delivering exceptional service, we'd love to hear from you.

Key Requirements

Proven experience dealing with key accounts or worked in a similar role managing strategic client relationships.Experience in handling high-value accounts, understanding client requirements, and delivering solutions that meet business needs.Ability to engage confidently with senior-level clients and manage professional relationships effectively.Excellent communication, interpersonal, and stakeholder management skills.Strong problem-solving, negotiation, and decision-making abilities.Ability to work independently, prioritize multiple responsibilities, and take ownership of key client requirements.Ability to collaborate effectively with cross-functional teams to ensure smooth service delivery.Ability to work under pressure, manage competing priorities, and respond effectively to urgent client requirements.

Key Responsibilities

Build and maintain strong, long-term relationships with assigned key clients, ensuring a high level of client satisfaction and engagement.Act as the primary point of contact for all key client communications, providing regular updates on ongoing work, progress, and resolutions.Coordinate with internal departments and Team Leaders to ensure key client requirements are addressed, urgent requests are prioritized, and service expectations are consistently met.Monitor key client requests, deliverables, and commitments to ensure timely completion while proactively identifying and addressing potential delays.Manage key client concerns professionally and work closely with Top Management to handle urgent escalations and ensure timely resolution.Manage multiple key client priorities while maintaining service quality and meeting agreed timelines.Identify opportunities to enhance key client experience, strengthen partnerships, and support long-term client retention.Maintain accurate records of key client communications, account activities, commitments, and follow-up actions.If you believe you meet the above requirements, email your CV to us on people@simplebooks.com