Assistant Manager – Last Mile

Job Title: Assistant Manager – Last MileLocation: Dubai, UAEReporting To: Head - Middle Mile & B2B Cross BorderAbout STYLI Marketplace:STYLI Marketplace is an e-commerce concept founded in 2019 by Landmark Group, emerging as one of the largest fashion and beauty platforms in the GCC and India. With a strong focus on trendy, affordable fashion and beauty products, STYLI marketplace brings over 40,000 styles to men, women, kids, and beauty enthusiasts, offering them the latest global trends delivered directly to their doorsteps.Our vision is to be the most aspirational value fast fashion and lifestyle destination, delivering seamless service excellence. We aim to create personalized experiences, engaging customers across all touchpoints, and continually expanding our curated selection to meet their evolving need states. STYLI marketplace has quickly become a leading player in the e-commerce fashion space across the GCC - Saudi Arabia, UAE, Bahrain, and Kuwait and in India.Job Description:Manage day-to-day last-mile delivery operations across assigned regions, ensuring adherence to SLAs and TATs.Coordinate with third-party logistics (3PL) and last-mile delivery partners for smooth order handovers, dispatches, and customer deliveries.Track delivery performance metrics, including on-time delivery, delivery success rate, RTOs, cancellations, and customer escalations.Act as the primary point of contact for 3PL partners for operational issues, follow-ups, and performance improvements.Monitor and resolve delivery exceptions, delays, failed deliveries, and customer complaints related to last-mile operations.Support optimization of last-mile routes, delivery timelines, and cost efficiency in collaboration with vendors.Ensure compliance with company SOPs, safety standards, and service quality benchmarks across last-mile operations.Coordinate closely with warehouse, customer experience, and planning teams to ensure seamless end-to-end order fulfillment.Prepare and share daily, weekly, and monthly MIS reports covering delivery performance, SLA adherence, RTO trends, and partner-wise metrics.Identify gaps in last mile operations and recommend process improvements to enhance customer experience.Qualification & Experience:Bachelor’s degree in Supply Chain, Logistics, Operations, or a related field.6-8 years of experience in last mile operations, logistics, or e-commerce delivery management.Hands-on experience in working with 3PL / courier / delivery partners.Strong understanding of last-mile KPIs, SLAs, delivery workflows, and escalation handling.Experience in MIS reporting, data tracking, and performance dashboards (Excel / Google Sheets preferred).Strong coordination, communication, and follow‑up skills.Ability to manage multiple vendors and priorities in a fast‑paced e-commerce environment.Problem-solving mindset with a proactive, ownership-driven approach.Comfortable working under pressure and meeting tight delivery timelines.At Styli, we are committed to fostering an inclusive and diverse workplace where every employee feels valued, respected, and empowered. As an equal opportunities’ employer, we celebrate the unique backgrounds, perspectives, and talents of our team members. We believe that a diverseworkforce drives innovation and enhances our ability to serve our customers effectively. We do not discriminate on the basisof race, color,religion, sex, nationalorigin, age, disability, or any other legally protected status. We are dedicated to creating an environment whereeveryone has the opportunity to thrive and succeed.