Assistant Manager/ Manager, New Model Technical Support (After Sales)

1. New Model Launch SupportCoordinate and support technical activities related to new model launches and X-Series vehicles to ensure smooth market introduction.Monitor vehicle performance during launch periods and facilitate timely technical issue resolution.2. Initial Stage Control (ISC) ManagementTrack and coordinate Initial Stage Control (ISC) activities, including:Daily issue reporting.Escalation of critical concerns.Follow-up and closure of field issues within stipulated timelines.Ensure all launch-related technical concerns are effectively managed and resolved.3. Technical Analysis & Problem ResolutionAnalyze field technical issues, Market Investigation Reports (MIR), Product Quality Reports (PQR), and dealer feedback.Identify root causes and recommend effective corrective and preventive actions.Provide technical guidance and troubleshooting support to service outlets for:Complex diagnostic cases.Work-in-Progress (WIP) vehicles.Escalated technical concerns.4. Cross-Functional CollaborationWork closely with Quality, R&D, Manufacturing, suppliers, and service networks to investigate and resolve product quality concerns.Coordinate technical discussions and facilitate information sharing among stakeholders.5. Technical Documentation & Service SupportPrepare and issue:Technical Information (TI)Service BulletinsTroubleshooting GuidelinesRepair InstructionsEnsure standardized repair methods are implemented across the service network.6. Training & Capability DevelopmentConduct technical training programs, troubleshooting sessions, and case study sharing for dealers and service personnel.Support the enhancement of technical competency within the service network.7. Continuous ImprovementIdentify opportunities to improve technical support processes and service quality.Drive continuous improvement initiatives aimed at enhancing customer satisfaction and operational efficiency.

Requirements

Bachelor's degree, diploma, or advanced diploma in Automotive Engineering, Mechanical Engineering, or a related field.Minimum 5 years of experience in the automotive industry, preferably in technical support, after sales, service operations, or vehicle diagnostics.Strong knowledge of automotive systems and troubleshooting.Good analytical and problem-solving skills.Proficient in Microsoft Office applications (Excel, PowerPoint, and Word).Good communication and interpersonal skills.Able to work independently and manage multiple tasks effectively.Willing to travel frequently.Exposure to product quality investigation, technical training, or new model launches would be an added advantage.