Assistant Manager / Manager / Senior Manager – Service SMT

Assistant Manager / Manager / Senior Manager – ServiceSMT (Surface Mount Technology)Company: NMTronics India Pvt. Ltd.Department: Service & Customer ExperienceRole PurposeThe selected candidate will be responsible for leading SMT service operations in the assigned region, ensuring high-quality customer support and timely service delivery across installation, commissioning, preventive maintenance, breakdown support, and machine audits.1. SMT Service OperationsLead installation, commissioning, preventive maintenance, breakdown support, and machine audits for SMT equipment.Manage field service activities, engineer deployment, site visits, and resource allocation.Ensure timely resolution of technical issues while maintaining defined service KPIs and SLAs.Improve machine uptime and reduce Mean Time to Repair (MTTR).Monitor service performance and implement continuous improvement initiatives.Plan and execute preventive maintenance activities.2. Customer Relationship ManagementBuild and maintain strong relationships with key customers.Handle customer escalations and ensure high customer satisfaction.Conduct regular customer visits and service review meetings.Understand customer requirements and ensure timely resolution of technical concerns.Support AMC renewals and identify opportunities for service upgrades and modernization.3. Team LeadershipLead, mentor, and develop a team of Service Engineers.Allocate resources effectively for timely customer support.Monitor individual and team performance against defined KPIs.Identify training needs and support technical skill development.Build a service team culture focused on customer satisfaction and technical excellence.4. Technical CoordinationCoordinate with relevant technical teams for troubleshooting, training, and complex technical issues.Ensure adherence to defined SMT service standards and processes.Support technical updates, machine-related issues, and customer escalations.Support implementation of new SMT technologies and service enhancements.5. Service Business GrowthDrive service revenue through AMCs, spare parts, upgrades, refurbishment, and modernization.Identify opportunities to increase customer engagement and service business.Support cost optimization while maintaining service quality.Track service revenue, service performance, AMC status, and customer satisfaction.6. Process & ComplianceEnsure accurate service documentation, reporting, ticket closure, and service records.Follow company SOPs, EHS guidelines, and quality standards.Ensure timely updates in ERP/CRM systems.Monitor service dashboards and prepare periodic performance reports.Technical ScopeStrong knowledge and hands-on experience in SMT manufacturing environments.Hands-on experience in servicing, troubleshooting, installation, commissioning, and preventive maintenance of Fuji SMT platforms, particularly NXT/NXTR Series.Good understanding of feeders, placement heads, vision systems, machine troubleshooting, and SMT process optimization.Exposure to other SMT equipment such as ASM/SIPLACE, Panasonic, Yamaha, JUKI, or similar platforms will be preferred.Strong understanding of preventive maintenance, breakdown analysis, troubleshooting, and SMT manufacturing processes.Ability to diagnose technical issues and resolve complex SMT machine problems.Preferred BackgroundCandidates with experience in:SMT Equipment ServiceSMT Machine Service & MaintenanceSMT Installation & CommissioningSMT Machine TroubleshootingSMT ManufacturingPCB Assembly Equipment ServiceSMT Process & Machine OptimizationQualification & ExperienceB.E./B.Tech./Diploma in Electronics, Electrical, Mechatronics, or a related engineering discipline.5–15 years of experience in SMT Service.Hands-on experience in SMT equipment service, installation, commissioning, preventive maintenance, and troubleshooting.Experience in customer handling, service operations, and team management.Candidates with experience managing SMT field service teams will be preferred.Leadership CompetenciesStrong customer-centric approach.Excellent problem-solving and decision-making skills.Strong leadership and people management capabilities.Excellent communication and stakeholder management skills.Results-oriented with a focus on operational excellence.Strong coordination and negotiation skills.Ability to work in a fast-paced and customer-driven environment.Willingness to travel extensively across India.Why Join NMTronics?Join NMTronics India Pvt. Ltd. and be part of a technology-driven organization working in electronics manufacturing and SMT solutions. This role offers an opportunity to lead SMT service operations, work with advanced SMT equipment, build strong customer relationships, and contribute directly to service business growth.