Assistant Manager - OPD & Call Center- For Central Hospital Limited - Job ID: 1539164

Central Hospital Limited is looking for Assistant Manager - OPD & Call CenterJob Description / ResponsibilitySupervise the day-to-day operations of the OPD & Call Center to ensure efficient patient service.Coordinate OPD activities with consultants, OPD staff, reception, admission, billing, and other support departments.Monitor patient flow and minimize waiting time while ensuring high-quality customer service.Ensure consultants` chamber schedules are properly maintained and communicated.Handle patient complaints and service recovery professionally.Monitor staff attendance, duty rosters, discipline, and performance.Ensure compliance with hospital policies, SOPs, quality standards, and patient safety protocols.Prepare daily, weekly, and monthly operational reports and performance analyses.Coordinate departmental meetings and implement process improvement initiatives.Train, coach, and evaluate OPD staff to enhance service quality.Monitor Patients file and inspire & motivate them to follow the Prescription’s advice.Ensure Medicine instruction and guide the patients to purchase all medicine from Central Hospital Pharmacy.Ensure all investigations, tests those are mentioned on the prescription must be completed from Central Hospital.Perform any other duties assigned by the management.Educational RequirementsBachelor degree in any disciplineBachelor degree in any discipline.Skills Required: Customer Care, Call Center Operation, OPD, Patient ManagementExperience RequirementsAt least 5 year(s)The applicants should have experience in the following business area(s): Hospital,Medical CollegeAdditional RequirementsMinimum 5 years experience in the supervisory role at OPD services.Strong leadership, communication, and interpersonal skills.Excellent problem-solving and decision-making abilities.Proficiency in Microsoft Office (Word, Excel, PowerPoint).Experience using Hospital Information Systems (HIS/HMIS) will be an added advantage.Ability to work under pressure and manage multiple priorities.Strong customer service orientation with a patient-centric approach.Job LocationDhaka (Green Road)