Assistant Manager - Operations

Company DescriptionWNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, and Travel and Hospitality. We bring together deep domain excellence – WNS’ core differentiator – with AI-powered platforms and analytics to help businesses innovate, scale, adapt and build resilience in a world defined by disruption.Our purpose is clear: to enable lasting business value by designing intelligent, human-led solutions that deliver sustainable outcomes and a differentiated impact. With three global headquarters across four continents, operations in 13 countries, 65 delivery centers and more than 66,000 employees, WNS combines scale, expertise and execution to create meaningful, measurable impact.Job DescriptionAssistant Manager will manage a team of :30 staff and will be responsible for day-to-day operations. This role also requires him/her to liaise with the clients on a daily/weekly basis and ensure contractual deliverables are met.Drive team performance, KPI management, reporting, absenteeism, attrition, etc.Understand customer queries, feedback, and respond in a positive manner.Should be ok with working in 24* 7 environment, rotational shifts, split weekly off and 5 days working in a weekDemonstrated leadership ability and excellent people management skills.Knowledge and experience in organizational effectiveness and operations managementExcellent computer skills and proficient in Excel, Word, Outlook, and AccessExcellent communication skills both verbal and written.Excellent interpersonal skills and a collaborative management styleA demonstrated commitment to high professional ethical standards in a diverse workplaceOpen to direction and Collaborative work style and commitment to get the job done.Solutions mind-set, passion to drive better customer experience.Ability to adapt self with the team in case of adversity, business challenges/requirement.Attention to details.Pre-requisiteShould be a GraduateStrong excel based skills – reporting and governanceHas excellent people management skills – attritionHigh volume, quick turn around time SLA environment – high paced or some say high pressureWorked in an unpredictable, volatile environment – someone who can adapt to changing business environment and deliverNeed someone who is strong on governance, follow up, ability to follow instructions real time and keeps a strong, transparent communication channel open with his DRs, Subordinates and seniorsInternational BPO experience is a mustQualificationsExcellent Communication skills Minimum 2 years’ Experience in Team handling role Graduates