Assistant Manager Operations
Paul's Consultancy Services · Bengaluru North, Karnataka, India
Apply & track with Apply Edge🚨 Hiring – Assistant Manager | Domestic BPO📍 Location: Seegehalli, Bangalore 💼 Experience: 4–7 Years 🎓 Qualification: Graduation in any discipline 💰 CTC: Not a constraint / As per experienceRole: Assistant Manager – Operations
Key Responsibilities
Drive achievement of SLA, productivity, quality, TAT and AHT targets.Manage team performance, manpower deployment, attendance and productivity.Monitor MIS and operational dashboards and identify performance gaps.Drive corrective actions to improve operational performance.Handle client communication, escalations and service delivery.Drive process improvement, cost optimisation and operational efficiency.Ensure adherence to process, quality, compliance and governance standards.Manage and guide TLs, QAs, Trainers and Agents.
Required Skills
4–7 years of experience in BPO / BPM / Operations.Strong understanding of SLA, productivity, quality, TAT, AHT and workforce metrics.Experience in team and client management.Strong MIS, Excel, analytical and problem-solving skills.Ability to drive process improvements and achieve operational targets.MBA/Post-Graduation in Operations, Business Management or a related discipline is preferred.