Assistant Manager - Operations

Role/ Responsibilities Serves as a content model expert and mentor to the team regarding practice standards, quality of interventions, problem resolution and critical thinking Monitor transactions with an ongoing basis and take corrective steps where necessary or make incremental improvements. Assist new hires such that they are productive on the floor in the shortest possible time frame Provides inputs on process and system to the team members. Client Interaction, where required at the level of Supervisors. Ensure compliance with internal policies and procedures, external regulations and information securityPerformance Parameters Team Quality performance Team Productivity performance Team Customer Satisfaction and engagement performance Team Reliability, Attendance and schedule adherence Level of subject matter expertise Required Qualifications Finished 2nd year College Level Ability to interpret assignments and understand department strategy Adaptable with the ability to thrive in a fast paced environment with strong attention to detail Capacity to multi-task, including use of multiple computer applications simultaneously Effective verbal and listening communication skills Experience making decisions and working independently with little supervision Must be passionate about contributing to an organization focused on continuously improving consumer experiences BPO calls/backoffice experience of at least 2-3 years Healthcare experience is preferred but not requried 1 year team handling experience