Assistant Manager - Operations

Assistant Manager - OperationsAre you passionate about driving operational excellence, process transformation, and system enhancements within a dynamic financial services environment? We are seeking a highly motivated Assistant Manager – Operations to support and lead business analysis, process improvement, governance, and operational transformation initiatives across Banking and Payment Operations.Key responsibilitiesLead the preparation, review, and maintenance of Business Requirement Documents (BRDs), Functional Requirement Documents (FRDs), SOPs, process flows, and operational documentation.Coordinate and manage User Acceptance Testing (UAT), system enhancements, product launches, and regulatory change implementations.Drive process reengineering, automation initiatives, operational optimization, and continuous improvement programs.Conduct root cause analysis and implement effective solutions to enhance operational efficiency and service delivery.Support audit reviews, risk assessments, regulatory compliance activities, and timely closure of audit observations.Monitor operational KPIs, SLAs, risk indicators, and provide actionable insights to management.Collaborate closely with internal stakeholders including Operations, Technology, Product, Risk, Compliance, Sales & Marketing, and Human Resources teams.Act as a key liaison between business and technology teams to ensure successful delivery of operational and strategic initiatives.Qualifications & ExperienceBachelor's Degree in Business Management, Banking & Finance, Information Systems, Operations Management, or a related discipline.Professional qualifications in Banking, Business Analysis, Project Management, Process Improvement, or related fields will be an added advantage.Minimum 5 years of experience in Banking or Financial Services Operations.Proven experience in business analysis, process improvement, system implementation, UAT management, and operational governance.Strong understanding of banking operations, payment operations, regulatory requirements, risk management, and compliance frameworks.Proficiency in process mapping, documentation, data analysis, and stakeholder management.