Assistant Manager – Process Governance & Internal Controls

Role Summary: The Assistant Manager – Process Governance & Internal Controls is responsible for supporting the development, implementation, and monitoring of process governance frameworks and internal control mechanisms within the retail and FMCG environment. This role ensures that business processes are efficient, compliant, and aligned with organizational goals. The Assistant Manager will assist in monitoring, evaluating, and enhancing processes to ensure they meet regulatory requirements and industry standards.Key Success Drivers including Accountabilities and Responsibilities:Process Governance SupportAssist in the development and implementation of a robust process governance framework to ensure consistency and compliance across all business units.Support the documentation of standard operating procedures (SOPs) for key business processes.Participate in regular process audits to identify gaps and areas for improvement.Ensure alignment of processes with organizational objectives and regulatory requirements.Internal ControlsAssist in designing and implementing internal control mechanisms to monitor process performance and compliance.Help establish key performance indicators (KPIs) and metrics to measure process efficiency and effectiveness.Monitor and analyze process performance data to identify trends and areas for improvement.Support the implementation of corrective actions to address process deviations and non-compliance.Team CollaborationWork closely with the Manager – Process Governance & Control to lead, train, and mentor a team of process analysts.Conduct regular performance reviews and provide feedback to team members.Foster a culture of continuous improvement and accountability within the team.Ensure adequate staffing levels and manage team workloads.Stakeholder EngagementCollaborate with cross-functional teams to ensure seamless integration of process governance and internal control mechanisms.Work closely with the Audit and Risk Management teams to ensure processes meet regulatory requirements.Engage with senior management to provide updates on process governance initiatives and outcomes.Partner with the IT department to leverage technology for process automation and monitoring.Continuous ImprovementIdentify opportunities for process optimization and automation.Support process improvement projects to enhance efficiency and reduce costs.Stay updated on industry best practices and emerging trends in process governance and internal controls.Assist in implementing change management strategies to ensure successful adoption of new processes.Functional/Technical Competencies:Strong knowledge of process governance frameworks and internal control mechanisms.Proficiency in process mapping and documentation tools (e.g., Visio, Lucidchart).Experience with process improvement methodologies (e.g., Lean, Six Sigma).Familiarity with regulatory requirements and industry standards.Ability to analyze complex data and generate actionable insights.Educational Qualifications: Bachelor’s degree in Business Administration, Operations Management, or a related field.Experience: Minimum of 7 years of experience in process governance, internal controls, or operations management, preferably in a retail or FMCG environment.Proven experience in supporting process improvement projects and managing a team.Certifications: Lean Six Sigma Green Belt or similar certification is preferred.Certification in process governance or risk management is a plus.