Assistant Manager - Quality

Key ResponsibilitiesEnsure compliance with medico-legal standards, client SLAs, GDPR, and regulatory requirements.Conduct quality audits, root cause analysis, and implement corrective actions.Develop and maintain quality standards, calibration processes, and documentation.Monitor quality metrics, SLA performance, and compliance reporting.Support complaint management, process improvements, and operational migrations.Lead Lean, Six Sigma, and continuous improvement initiatives.Mentor team members and drive performance excellence.Manage client relationships and stakeholder communications.Ensure ISO compliance and adherence to quality assurance frameworks.Prepare management reports and maintain process governance standards.Key SkillsUK Medico-Legal process knowledge and medical terminology awareness.Quality Assurance, auditing, compliance, and information governance.Root cause analysis and quality control tools (Pareto, Control Charts, Fishbone Diagram).Data analysis, KPI monitoring, and reporting.Strong communication and stakeholder management skills.Advanced MS Office proficiency (Excel, PowerPoint, Word).Attention to detail, confidentiality, and problem-solving abilities.Ability to work independently and in rotational shifts when required.Preferred SkillsPrior exposure to medico-legal or legal services preferredExperience in audits, client SLAs and quality improvement projectsSix Sigma Yellow Belt (preferred)QualificationsGraduate /Postgraduate (Any Discipline)Experience5-8 years of experience in quality/compliance/process excellence